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Cisco Webex generates over 33 million meeting minutes for its UAE customers

Software & Applications Technology

Cisco Webex reports hosting over 33 million meeting minutes for its UAE customers in the 3-month period between 1st March and 1st June, 2020.

During the height of the Covid-19 pandemic, with work from home and distance learning policies in place, over 1,130 Webex customers in the UAE leveraged the platform to stay connected across sectors including government, healthcare and education.

Within the same timeframe, a total of 21,400 active hosts in the UAE conducted close to 250,000 individual meetings. Cisco anticipates collaboration technologies such as Webex to continue to thrive, as organizations accelerate their digitization agendas to boost relations, increase efficiencies and reduce overheads associated with travel and office costs.

For 12 years running, Webex has been named as a ‘Leader’ in the Gartner Magic Quadrant for Meeting Solutions, indicating a unique value proposition for customers, beyond the basic functionalities of conventional videoconferencing solutions.

“Webex’s reputation as a vital tool for enabling communication is testament to our focus on listening to the needs of our customers. We’re proud to be offering our services to some of the UAE’s most prestigious institutions, and believe that even as our lives return to normal, collaboration software will continue to be essential in delivering a more secure and connected future,” said Shukri Eid, Managing Director – Gulf Region, Cisco.

At Cisco Live US, Cisco’s premier education and training event for IT professionals, the company recently announced that its Webex platform had experienced unprecedented demand – resulting in more than triple its normal volume in activity. As a response, Cisco is now investing in promoting the secure expansion of Webex’s global capacity.

Ensuring Business Continuity for UAE Customers

As the official Digital Network Partner of Expo 2020 Dubai, Cisco helped transition the mega-event’s 2,000 strong workforce from the Expo site to remote working in rapid timing through use of the Webex platform. Representing the UAE’s largest deployment of Webex, the solution ensured that a secure, yet collaborative environment could be maintained. To date, in excess of one million meeting minutes have been conducted by Expo 2020 Dubai using Webex.

In healthcare, Cisco has partnered with Medcare Hospitals & Medical Centres to roll out telehealth technology, giving patients access to video-conferencing solutions via the convenience of their PCs and smartphones. Users can book appointments, speak with specialist doctors and receive video medical consultations with greater ease than ever before. In enabling more digitized healthcare environments, Cisco believes it can help improve access to quality healthcare services across the UAE.

In the education sector, Webex has also proved pivotal in aiding continuity as distance learning became implemented on a mass scale. Zayed University’s Annual Undergraduate Research Conference on Applied Computing was held via Webex, while the UAE University and Science Innovation Park (UAEU-SIP) also looked to Webex as its platform of choice when hosting a webinar series for startups.


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