GIG Gulf, one of the largest insurance providers in the MENA region, has launched EasyClaims, the first purely digital real-time end-to-end motor claims platform available in four major GCC markets: the UAE, Qatar, Oman, and Bahrain.
EasyClaims is a new online journey that allows GIG Gulf customers to instantly register their motor insurance claims by entering only the most basic mandatory information, with no paperwork and no waiting time.
The service is available 24/7, and allows customers to track every stage of the claims process in real time. The platform curates a personalized selection of garages from which the customer can choose using geolocation technology. The garage is also linked to the EasyClaims platform, allowing the car mechanic to provide mechanical updates to GIG Gulf that are immediately visible to the customer.
GIG Gulf Head of Claims, Paolo Ogno, said: “EasyClaims is just the latest digital customer-centric insurance innovation from GIG Gulf as we seek to simplify the customer experience through self-service and increased visibility. The launch of EasyClaims achieves this immediately across four major GCC markets, with customers being able to track every stage of the claims process digitally, choose their closest garage for repairs and even receive instant mechanical updates.”
Using big data and AI-based analytics, EasyClaims can also provide the customer with granular details on the parts required for repairs, their costs, the date the car was dropped, when work began, who worked on it, and when it will be ready for collection.
