The Roads and Transport Authority (RTA) of Dubai is demonstrating its commitment to improving the passenger experience of Dubai Metro riders by launching three major projects in collaboration with Keolis-MHI, the operator of Dubai Metro and Tram. These projects seek to bolster metro maintenance operations through the use of cutting-edge technologies with far-reaching implications in order to ensure the delivery of world-class services.
“One of the advance technologies we are deploying in maintenance operations of the Dubai Metro is Sightcall, by First Line Response Teams. It is an augmented reality application on mobile devices that enables live, remote expertise to support diagnosis and quick resolution of complex system faults. It proved a major driver of performance improvement since its deployment and as a result, there has been a significant reduction in response time to incidents,” said Mohammed Al Ameeri, Director of Maintenance, Rail Agency, RTA.
Given that Dubai Metro’s assets are geographically dispersed across a network of more than 90 kilometers for both the Red and Green lines, a portable hand-held technology to manage defects accurately, efficiently, and in real-time with integration to the Maintenance Management System is consistent with RTA and Dubai’s Paperless strategy.
“The centralization of reporting and recording is a key factor to robustly manage faults and defects on the network. Our system allows all scheduled inspection & maintenance activities to be raised directly by the technicians on to the Maintenance Management System. This has been a major driver of performance improvement since its implementation resulting in accurate data recording thereby improving efficiency and effectiveness of the Maintenance activity.” continued Al Ameeri.
“Train Door obstacles in the railway industry is a known issue that many operators face globally, the majority of which are due to passenger accidently blocking the doors. Door obstacle reports can cause unnecessary delays which can affect our customers. Our methodology to avoid false alarms is to undertake forensic analysis through our multi-disciplinary teams and follow through with adjustment to system parameters. Consequently, there has been a significant reduction in false alarms resulting in an improvement in overall performance” said Al Ameeri.
“Innovation has been at the heart of our drive for excellence in all aspects. With innovation, we can enhance our services for continual improvement and develop new and cost-effective methods for the benefit of our passengers. Through our partnership with Keolis MHI, we are confident that this momentum can continue and provide new opportunities to excel in the field of Rail transportation” concluded Mohammed Al Ameeri, Director of Maintenance, Rail Agency, RTA.
“Within the framework of our collaborative partnership we strive to support RTA’s vision for Dubai Metro and Tram. At Keolis MHI, we are committed to delivering world class customer experience – The values of We Imagine, We Care and We Commit are an integral part of our innovative approach, combined with our Think like a Passenger philosophy, we are confident that we can continue enhancing the passenger experience,” said Wallace Weatherill, Managing Director of Dubai Metro and Tram (Keolis MHI).
