CEOs Embrace AI But Fear Knowledge Gaps, Cisco Study Finds

A new study from Cisco, a global provider of networking and security solutions, reveals a paradox among CEOs. While 80% recognize the potential benefits of AI and plan to integrate it into their operations, 70% fear that gaps in their knowledge will hinder key decision-making, stifle growth, and result in missed opportunities, putting them behind competitors. However, these CEOs are not letting fear stop them. With support from their IT teams and trusted partners, they are focusing on empowering their workforce, modernizing infrastructure, and strengthening cybersecurity to gain a competitive advantage in an AI-driven future.

Cisco’s research highlights a growing concern among CEOs about losing ground to competitors due to gaps in IT and infrastructure. More than 70% of CEOs worry about missing out on opportunities, and over half (53%) believe that a lack of investment in technology is already costing them a competitive edge. Two-thirds of CEOs are concerned about the opportunity costs of not investing more in technology. The costs of inaction are not hypothetical—CEOs expect higher operating costs, reduced profits, lower productivity, and a decline in market share if they don’t act now.

For CEOs who are facing these fears, the rewards of AI adoption extend far beyond simply keeping up with competitors. Cisco’s research shows that AI is seen as a key tool for driving efficiency (69%), spurring innovation (68%), and outpacing competitors (54%). However, realizing AI’s full potential requires breaking down barriers like skills shortages, infrastructure gaps, and security risks.

While CEOs are focused on the bigger picture, their CIOs and CTOs are dealing with operational challenges, such as a lack of compelling business use cases. This tension reflects AI’s current exploratory phase, where 82% of CEOs who recognize AI’s benefits must support experimentation today to unlock long-term value.

Oliver Tuszik, President of Cisco EMEA, emphasizes the opportunity AI presents: “Whole businesses will be revolutionized if they unlock AI’s potential to innovate faster, simplify operations, and withstand digital disruptions. But no one can do it alone. That’s why 96% of CEOs are turning to trusted partners to make the leap.”

Cisco’s research also reveals that CEOs are turning their fears into action by investing in knowledge and skills, upgrading infrastructure, and strengthening security in preparation for AI. Nearly 80% of CEOs acknowledge the vital role of their CIOs and CTOs in guiding business and investment decisions. Technology leaders are increasingly viewed as business leaders who see modern networks and technology not just as tools but as enablers of growth, resilience, and innovation.

CEOs recognize that they can’t achieve their AI ambitions alone. To future-proof their networks, 96% of CEOs are turning to trusted partnerships. Bold technology leadership within their organizations, combined with external expertise, will help them navigate uncertainties and transform AI’s potential into tangible outcomes.

Cisco continues to address the complexities of AI adoption by focusing on key challenges such as skills shortages, implementation hurdles, AI-ready infrastructure, and cybersecurity concerns. Upcoming announcements will help bridge gaps in AI data centers, empower service providers with new revenue-generating tools, and offer enhanced certifications for the next generation of AI professionals.

As AI becomes increasingly integral to business success, CEOs who act decisively will lead the way in shaping the future of their industries.