Comviva and e& enterprise partner to revolutionize customer engagement for enterprises

Comviva has announced an expansion of its strategic partnership with e& enterprise. The collaboration aims to provide enterprises with an advanced omnichannel Communications Platform as a Service (CPaaS) platform.

e& enterprise, a specialized business vertical within e&, focuses on delivering cutting-edge digital solutions that transform business operations. By leveraging cloud computing, cybersecurity, the Internet of Things (IoT), and artificial intelligence (AI), e& enterprise drives organizations across various sectors towards a smarter, safer, and more sustainable future.

The extended partnership between Comviva and e& enterprise will involve the development of an advanced CPaaS ecosystem, utilizing Comviva’s state-of-the-art CPaaS platform and e&’s extensive market reach. This ecosystem will enable real-time communication capabilities, empowering enterprises to enhance and personalize their end-user customer experiences seamlessly across multiple channels.

Enterprises from diverse industries will have the ability to self-onboard and create customized applications and experiences for their customers. The Comviva CPaaS Platform, delivered via the cloud, seamlessly integrates with business applications, facilitating secure real-time customer interactions for all customer engagement use cases, ranging from marketing to operations to customer service.

Commenting on the partnership, Miguel Villalonga, CEO of e& enterprise Cloud, stated, “e& enterprise has always been at the forefront of introducing innovative digital solutions. Collaborating with Comviva is another significant step in our journey to create an open, collaborative CPaaS ecosystem that empowers enterprises to deliver seamless and personalized experiences for their customers. We are excited to offer engageX, our CPaaS solution, to enterprises and assist them in crafting engaging and effective customer journeys.”

Manoranjan Mohapatra, CEO at Comviva, expressed enthusiasm about the partnership, saying, “We are thrilled to collaborate with e& enterprise and assist them in transforming the enterprise customer experience journey. This partnership will usher in a new era of enterprise customer experiences characterized by simplicity, rich customer interactions, and personalization. With the new CPaaS platform, e& enterprise is well-positioned to unlock new possibilities for enterprises.”

Comviva’s CPaaS Platform is a comprehensive solution that empowers telecom service providers to facilitate real-time customer interactions for enterprises. The platform supports messaging services and chats powered by conversational AI capabilities across various industry verticals. Its cognitive automation and natural language processing (NLP) capabilities enable enterprises to deliver enhanced customer experiences by automating user interactions in a human-like language. Recognized as one of the most scalable platforms in the industry, it successfully handles over 80 billion messages annually.