CrowdStrike Unveils Charlotte AI Detection Triage to Enhance SOC Efficiency

CrowdStrike (NASDAQ: CRWD) has announced the general availability of Charlotte AI Detection Triage, a groundbreaking advancement in AI-powered security operations. This new solution, leveraging agentic AI, operates with customer-defined autonomy, offering over 98% accuracy in security detections. It helps eliminate an average of 40 hours of manual work per week, allowing security operations centers (SOC) to scale more effectively and respond faster to critical threats.

In partnership with CrowdStrike Falcon® Complete Next-Gen MDR, Charlotte AI combines the efficiency of AI with human expertise. Trained on millions of real-world triage decisions, it delivers expert-level SOC triage at machine speed, constantly improving security outcomes through a closed-loop feedback process.

As adversaries increasingly weaponize AI to launch faster, more sophisticated attacks, SOC teams face an overwhelming flood of alerts. Charlotte AI tackles this challenge by autonomously analyzing, prioritizing, and summarizing detections with unmatched precision. It identifies true positives while discarding false alerts, allowing analysts to focus on actual threats. Built on CrowdStrike’s proprietary data and years of curated Falcon Complete triage decisions, Charlotte AI ensures highly accurate detection based on real adversary tactics.

Charlotte AI’s bounded autonomy model ensures that security teams maintain full control over AI-driven actions. It allows organizations to define when and how AI and automated actions take place, ensuring that security teams remain in charge of their SOC operations.

Key Benefits of Charlotte AI Detection Triage:

• Eliminates Manual Work and Analyst Fatigue: With over 98% accuracy, Charlotte AI autonomously triages detections, cutting down on false positives and low-risk alerts, saving SOC teams more than 40 hours a week.
• Accelerates Incident Response: Seamlessly integrating with CrowdStrike Falcon® Fusion, Charlotte AI automates detection triage and response workflows, reducing the mean time to respond (MTTR) and allowing analysts to focus on high-priority detections.
• Ensures Responsible AI Adoption: With embedded guardrails and customer-defined autonomy, Charlotte AI gives security teams full oversight, ensuring AI-driven decisions remain accountable and trusted.

Elia Zaitsev, Chief Technology Officer at CrowdStrike, said, “Charlotte AI Detection Triage represents the next leap in agentic AI innovation, uniting AI power with human expertise to transform SOC operations. As attacks become more sophisticated, AI-driven solutions like Charlotte AI help defenders move faster, more accurately, and with full control, ensuring cybersecurity teams stay ahead of evolving threats.”