Rotana, a hospitality operator in the UAE, has adopted the Oracle OPERA Cloud hospitality platform to enhance its hotel operations. With 79 hotels across the globe, Rotana is now using a secure and scalable cloud-based solution to streamline processes and improve guest experiences.

Currently, 30 properties are running on OPERA Cloud. The remaining hotels will transition by the end of 2026. This move helps Rotana centralize its operations and unify data across all locations. As a result, staff can offer better services and manage guest preferences more efficiently.

Dominic Carr, CIO of Rotana, explained, “We wanted a platform that could support our growth and maintain consistency across all properties. OPERA Cloud provides us with the tools to do this while staying ahead of industry trends.”

OPERA Cloud gives Rotana’s team real-time access to guest information, including dining preferences and loyalty program details. This helps staff provide more personalized services to the six million guests who visit each year.

The platform’s mobile features also allow staff to manage operations more flexibly. Tasks like check-ins, housekeeping, and maintenance are now more efficient, leading to better guest satisfaction.

Rotana also plans to use the Oracle Hospitality Integration Platform (OHIP) to integrate additional solutions. This will allow the company to quickly roll out new functionalities to further improve operations.

David Meltzer, Senior VP at Oracle Hospitality, added, “With Oracle Cloud, Rotana can harness data to enhance operational excellence and guest experiences.”

Rotana’s switch to Oracle Cloud is part of its broader digital transformation strategy. The move strengthens its position as a technology-driven leader in the hospitality industry.

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