ServiceNow Acquires Quality 360 to Boost AI-Driven Manufacturing Quality

ServiceNow (NYSE: NOW), the AI platform for business transformation, has acquired Quality 360 from Advania to enhance its capabilities in the manufacturing sector. Quality 360, built natively on the ServiceNow platform, will improve quality management within the ServiceNow Manufacturing Commercial Operations (MCO) solution, providing manufacturers with proactive, AI-driven insights to address quality issues across the production lifecycle. By leveraging automation and data analytics, manufacturers can reduce operational costs, mitigate reputational risks, and enhance efficiency.

Quality management challenges in manufacturing can account for 15–20% of sales revenue, according to the American Society for Quality. Quality 360 enables manufacturers to identify and resolve issues from source identification to containment, corrective action, and resolution. The acquisition aligns with ServiceNow’s strategy to help manufacturers streamline commercial operations, manage complex partner ecosystems, and drive revenue growth through AI-powered automation and real-time visibility.

Rohit Batra, VP & GM, Manufacturing, Telecom, Media & Tech Industries at ServiceNow, emphasized that manufacturers are under increasing pressure to maintain high quality standards while managing complex supply chains. By integrating Advania’s Quality 360, ServiceNow provides AI-driven insights and automation that empower manufacturers to proactively manage quality issues, improve operational efficiency, and enhance customer trust. Hege Støre, Group CEO at Advania, stated that ServiceNow’s AI capabilities and scalable platform will help manufacturers adopt a proactive, data-driven approach to quality management, strengthening their competitive edge.

Quality 360 offers AI-powered root cause analysis, automated issue detection, standardized resolution frameworks, and a centralized Quality Workspace with real-time communication tools. These capabilities provide manufacturers with an end-to-end solution to uphold product integrity and customer satisfaction.

The acquisition further strengthens ServiceNow’s commitment to manufacturing innovation, complementing its collaboration with Siemens on industrial cybersecurity and AI-driven automation, as well as its acquisition of the 4Industry solution from Plat4Mation to drive digital transformation. ServiceNow’s partnerships with companies like Visa and Genesys also highlight its role in advancing workflow automation across industries. By fostering a network of trusted partners and customers, ServiceNow accelerates time to value, drives industry-wide innovation, and delivers scalable, AI-powered solutions for modern manufacturing.