ServiceNow (NYSE: NOW) has officially introduced the ServiceNow AI Platform at its annual Knowledge 2025 event. The platform is designed to support any AI, any agent, and any model helping enterprises scale AI across systems.

It brings new innovations and deeper integrations with key technology partners. These include NVIDIA, Microsoft, Google, and Oracle. The goal is to boost enterprise-wide orchestration and deliver measurable outcomes.

Businesses today face system silos, scattered data, and unclear AI strategies. At the same time, they must cut costs and increase efficiency. ServiceNow’s new platform aims to simplify operations and unlock the value of AI.

The company reports that 55% of organizations using agentic AI have improved gross margins. This contrasts with 22% of companies not yet exploring AI. These findings are from the ServiceNow Enterprise AI Maturity Index.

With 20+ years of automation expertise, ServiceNow is positioning its AI platform as a way to help organizations move from pilots to full-scale AI deployment.

CEO Bill McDermott said the platform enables transformation in real time. He stated that ServiceNow is the only company that can orchestrate AI, data, and workflows on a single platform.

The ServiceNow AI Platform features a conversational AI Engagement Layer. This layer lets users carry out complex tasks using integrated tools:

• Knowledge Graph
• Workflow Data Fabric
• AI Agent Fabric

These tools allow AI agents to work across data systems and organizational frameworks. ServiceNow also announced several new capabilities at the event.

Key features include:

• AI Control Tower: A unified command center to manage and govern all AI agents, models, and workflows—ServiceNow or third-party. It supports secure, scalable enterprise automation.
• AI Agent Fabric: A communications layer for AI ecosystems. It connects agents across vendors like Microsoft, NVIDIA, Google, and Oracle. Agents can coordinate, share context, and complete tasks across teams.

Another major release is ServiceNow’s next-gen CRM. This AI-powered tool merges sales, service, and fulfillment on one platform. It supports the full customer lifecycle, from quote to renewal.

Additionally, ServiceNow and NVIDIA co-developed the Apriel Nemotron 15B. This large language model supports fast, cost-effective reasoning. It is optimized for performance, scale, and accuracy. Businesses can deploy agentic AI with lower latency and lower inference costs.

ServiceNow is calling the platform a foundation for future-ready enterprises. The platform aims to reduce tech debt, improve productivity, and streamline workflows using real-time AI orchestration.

The launch of the ServiceNow AI Platform marks a new phase in the company’s strategy to be a core player in enterprise AI adoption.

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