Intelligent Virtual Assistants (IVAs) and human agents today have access to legacy knowledge management systems that are not linked to enterprise applications, causing them to lose value over time due to data complexity and quality.

Uniphore Unite provides a variety of programs to complement each partner’s business model, including referral, resale, managed services, co-selling, and services, ensuring that this global community has the resources it requires to succeed.

To change and democratise customer experiences, Uniphore’s complete Conversational Automation platform now integrates Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities, and a business user pleasant UX.

“As enterprises continue digital transformation, they want to work with organizations who can leverage the latest AI and automation solutions to make a strategic difference in their business and enhance overall customer experience,” said Idnani.

Since the outbreak of the Covid-19 pandemic, video calls have become widely used in practically every aspect of life. The findings revealed that UAE customers are eager to use AI technologies to improve their experiences.