{"id":100676,"date":"2025-08-13T11:22:09","date_gmt":"2025-08-13T07:22:09","guid":{"rendered":"https:\/\/techxmedia.com\/en\/?p=100676"},"modified":"2025-08-13T18:08:45","modified_gmt":"2025-08-13T14:08:45","slug":"tokio-marine-uae-accelerates-claims-with-ai-automation","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/tokio-marine-uae-accelerates-claims-with-ai-automation\/","title":{"rendered":"Tokio Marine Insurance UAE Accelerates Claims with AI"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Tokio Marine Insurance UAE has announced a major acceleration in its claims registration process through a partnership with <a href=\"https:\/\/en.wikipedia.org\/wiki\/Kodak\">Kodak<\/a> Alaris. By deploying AI-driven document automation technology, the insurer reported a 90% reduction in claims processing time, streamlined operations, and improved customer satisfaction.<\/p>\n\n\n\n<p>With a legacy spanning over 144 years, Tokio Marine Insurance UAE reinforced its commitment to its principle: \u201cQUALITY, ALWAYS.\u201d The company revealed that this digital transformation simplifies the historically complex insurance claims process.<\/p>\n\n\n\n<p>Tsuyoshi Yamasaki, General Manager at Tokio Marine Insurance Dubai, stated, \u201cInsurance is more than just a policy, it\u2019s a promise. When our customers reach out, they\u2019re often in distress. It\u2019s our job to be there at the time of need.\u201d<\/p>\n\n\n\n<p>Previously, the claims team manually processed hundreds of submissions daily, especially for car insurance. Each claim required multiple documents, including police reports, Emirates ID, driver\u2019s license, and vehicle registration. The manual process often led to delays and errors, particularly during the unprecedented floods of 2024, which increased claim volumes across the country.<\/p>\n\n\n\n<p>To address these challenges, Tokio Marine Insurance UAE partnered with Kodak Alaris, leveraging its Info Input platform and Microsoft Document AI. The <a href=\"https:\/\/techxmedia.com\/en\/category\/emerging-technologies\/artificial-intelligence\/\">AI<\/a>-enhanced solution now processes three times the daily claim volume and reduces exception handling by 60%.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Claims processing time reduced by 90%.<\/li>\n\n\n\n<li>Staff redeployed to manage complex cases, enhancing service.<\/li>\n\n\n\n<li>Data capture increased, improving compliance, forecasting, and customer insights.<\/li>\n<\/ul>\n\n\n\n<p>Mohamad Bader, Senior Manager IT at Tokio Marine Insurance UAE, added, \u201cAutomation allows us to add more fields into our insurance systems, improve compliance, and deliver faster responses. The biggest change is the elevation in customer satisfaction.\u201d<\/p>\n\n\n\n<p>The partnership with Kodak Alaris demonstrates the tangible benefits of AI in insurance, combining operational efficiency with enhanced customer care.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tokio Marine Insurance UAE has announced a major acceleration in [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":100709,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[147,9621],"tags":[1051],"contributor":[9732],"class_list":["post-100676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-emerging-technologies","tag-vendors","contributor-news-desk"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2025\/08\/Tokio-Marine_Artboard-1-copy-14-2.jpg","author_info":{"display_name":"Lubna","author_link":"https:\/\/techxmedia.com\/en\/author\/lubna\/"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/100676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/comments?post=100676"}],"version-history":[{"count":3,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/100676\/revisions"}],"predecessor-version":[{"id":100706,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/100676\/revisions\/100706"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media\/100709"}],"wp:attachment":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media?parent=100676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/categories?post=100676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/tags?post=100676"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/contributor?post=100676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}