{"id":105463,"date":"2026-05-06T10:46:10","date_gmt":"2026-05-06T06:46:10","guid":{"rendered":"https:\/\/techxmedia.com\/en\/?p=105463"},"modified":"2026-05-06T10:46:11","modified_gmt":"2026-05-06T06:46:11","slug":"servicenow-unveils-ai-platform-at-knowledge-2026","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/servicenow-unveils-ai-platform-at-knowledge-2026\/","title":{"rendered":"ServiceNow Unveils AI Platform at Knowledge 2026"},"content":{"rendered":"\n

ServiceNow<\/a> announced a series of AI-driven innovations at its annual customer and partner event, Knowledge 2026, positioning its platform as a solution to enterprise AI fragmentation. The company introduced new capabilities across AI Control Tower, Autonomous Workforce, data intelligence, and security, aiming to help organizations move from AI ambition to execution.<\/p>\n\n\n\n

The updates are designed to deliver a unified platform that connects the entire AI value chain, from data to decision to execution and trust. As a result, enterprises can manage workflows, systems, and departments through a single AI-driven environment.<\/p>\n\n\n\n

In addition, ServiceNow<\/a> introduced ServiceNow Otto, a new enterprise AI experience. It combines conversational AI, autonomous workflows, and enterprise search into a single interface. Consequently, it enables employees and teams to complete tasks end to end across systems and workflows.<\/p>\n\n\n\n

However, enterprises continue to face challenges in linking AI investments to measurable outcomes. Many organizations operate hundreds of applications with disconnected AI layers. At the same time, agents often lack governance, while intelligence remains separate from execution. Therefore, ServiceNow emphasized a platform that senses enterprise-wide data in real time, decides actions with full context, executes autonomously, and secures each step with governance.<\/p>\n\n\n\n

According to Bill McDermott, chairman and CEO of ServiceNow, the company is advancing toward an \u201cAutonomous Platform where AI thinks and workflows act.\u201d He added that the platform connects models, clouds, and data sources, enabling enterprises to sense, decide, act, and secure operations across workflows.<\/p>\n\n\n\n

Meanwhile, during its Financial Analyst Day on May 4, McDermott and Gina Mastantuono, president and CFO, outlined long-term growth plans. ServiceNow is targeting more than $30 billion in subscription revenue by 2030. Furthermore, AI is expected to contribute over 30 percent of the company\u2019s annual contract value.<\/p>\n\n\n\n

ServiceNow also detailed its \u201csense, decide, act, secure\u201d framework. First, its Data Catalog enables visibility across enterprise data through automated discovery, lineage tracking, and governance. It continuously monitors data quality and enforces privacy and security policies in real time.<\/p>\n\n\n\n

Next, new data intelligence capabilities, including Context Engine, provide a real-time view of enterprise operations. These systems leverage insights from over 100 billion workflows and more than 7 trillion transactions processed annually. As a result, AI decisions are grounded in operational context rather than generic models.<\/p>\n\n\n\n

ServiceNow further highlighted the role of its Autonomous Workforce. The platform enables AI agents to move beyond isolated tasks and execute complete workflows. For example, internal data shows that over 90 percent of employee IT requests are handled autonomously. In addition, its Level 1 Service Desk AI resolves cases significantly faster than human agents.<\/p>\n\n\n\n

The company also reported that its Autonomous CRM manages more than 100 million customer cases monthly. It supports order orchestration, quoting, and service delivery across the customer lifecycle. Moreover, ServiceNow has opened its platform to third-party AI agents, including integrations with Amazon Web Services, Google Cloud, Microsoft Azure, and Anthropic.<\/p>\n\n\n\n

At the same time, ServiceNow introduced Action Fabric, enabling secure and governed enterprise actions through its Model Context Protocol server. This allows AI agents to execute tasks across systems without direct user interaction.<\/p>\n\n\n\n

Security and governance remain central to the platform. ServiceNow expanded its AI Control Tower to include discovery across more than 30 integrations, real-time observability, and automated compliance controls. It also added identity governance across cloud environments and AI models, along with financial dashboards to track AI spending.<\/p>\n\n\n\n

According to Amit Zavery, president, COO, and chief product officer, the platform now governs the full AI lifecycle across agents, models, datasets, and identities. He noted that this infrastructure supports enterprise-scale AI deployment with confidence.<\/p>\n\n\n\n

In addition, ServiceNow enhanced its security stack through integrations with Armis and Veza. These solutions provide visibility into assets, identities, and permissions, enabling real-time cyber risk management and automated remediation.<\/p>\n\n\n\n

Furthermore, enterprise customers shared operational outcomes. Honeywell reported improved efficiency through its AI assistant, while PayPal highlighted performance gains in case management and cloud operations.<\/p>\n\n\n\n

Overall, ServiceNow emphasized that enterprises require a unified platform to operationalize AI safely and at scale. The company stated that its platform connects data, decisions, actions, and trust into a single system, reinforcing ServiceNow\u2019s position in enterprise AI.<\/p>\n","protected":false},"excerpt":{"rendered":"

ServiceNow announced a series of AI-driven innovations at its annual […]<\/p>\n","protected":false},"author":8,"featured_media":105465,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9716,9661],"tags":[77,1051],"contributor":[9732],"class_list":["post-105463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-global-brands","category-tech-value-chain","tag-technology","tag-vendors","contributor-news-desk"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2026\/05\/ServiceNow.jpg.jpeg","author_info":{"display_name":"Rabab","author_link":"https:\/\/techxmedia.com\/en\/author\/rabab\/"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/105463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/comments?post=105463"}],"version-history":[{"count":1,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/105463\/revisions"}],"predecessor-version":[{"id":105464,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/105463\/revisions\/105464"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media\/105465"}],"wp:attachment":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media?parent=105463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/categories?post=105463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/tags?post=105463"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/contributor?post=105463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}