Fifty-eight percent of government CIOs faced organizational disruption during the past four years, according to Gartner Inc.\u2019s 2020 global survey of CIOs. Fifty-two percent of respondents said they had also faced a funding shortfall in that same time frame. These figures are higher than those for all other industries.<\/p>\n\n\n\n
\u201cGovernments are struggling in many areas, following disruptions including changes in leadership, reorganizations and funding shortfalls. For many government CIOs, disruption will affect their IT budget growth, and the funding and launch of new business initiatives will suffer,\u201d said Alia Mendonsa, senior research director at Gartner. \u201cInflexible funding models exacerbate this issue, due to budgetary processes and cycles within the government.\u201d<\/p>\n\n\n\n
CIOs of government organizations are still developing\ntheir digital leadership skills and strategy. \u201cThe government sector is lagging\nbehind other industries in all aspects of strategy, particularly in its ability\nto communicate a clear and consistent business strategy that articulates how\nthe organization will achieve its vision,\u201d said Ms. Mendonsa. <\/p>\n\n\n\n
The survey found that less than half (48%) of government\nCIOs said their organization had a clear and consistent overall business\nstrategy. \u201cIn the absence of a formal business strategy, government CIOs need to\nincorporate strategic business outcomes into their digital government strategy<\/a>. Business outcomes will be validated\nby the business as part of the strategy approval process,\u201d said Ms. Mendonsa.<\/p>\n\n\n\n The survey results showed that government CIOs are ahead of other industries in enhancing citizen-centricity by developing and delivering digital services, however, they remain slightly behind other industries in most IT process domains. \u201cTo fix this, government CIOs should assess the maturity of their IT processes to identify areas of strength and weakness, and then prioritize implementation of improved processes and workflows according to the results,\u201d said Ms. Mendonsa.<\/p>\n\n\n\n Data and Analytics, AI and Cloud Technologies Remain\nGame-Changers<\/strong><\/p>\n\n\n\n The survey found that data and analytics<\/a>, artificial intelligence<\/a> (AI) and cloud<\/a> technologies remain game-changers for government CIOs in 2020. Survey\nresults showed that within the next 12 months the majority of the respondents\nhad already deployed or are focused on deploying cybersecurity (84%), AI (37%)\nand robotic process automation<\/a> (33%).<\/p>\n\n\n\n