Following the UAE government’s decision\nto implement remote working policies across a growing number of federal\ndepartments over the coming week, Avaya, the contact center and collaboration\nsolutions provider to government and private sector organizations in the\ncountry, has confirmed that these entities are ready to successfully execute\nthis initiative from a technological standpoint. The company commended the UAE\ngovernment for once again showing leadership in utilizing technology to ensure\nthat vital citizen and customer support services remain unimpacted during the\neffort to contain and control the spread of COVID-19.<\/p>\n\n\n\n
For years, Avaya has been the technology partner to several government entities and large private sector organizations in the UAE across the transportation, civil defense, travel and tourism, emergency services, banking and education sectors, ensuring that their contact centers and collaboration environments incorporate the latest technologies that enable exceptional customer service and employees experience. As these entities prepare to empower their call center agents to now work from home, Avaya is working in close collaboration with its customers in the UAE<\/a>, to ensure the all the communications features and capabilities will be conveniently available to remote workers so they can continue to work unimpeded.<\/p>\n\n\n\n \u201cGiven the concerns around the continued\nspread of the virus, the Dubai Government is rightly making the health and\nsafety of employees the top priority. At the same time, as a key technology\npartner to several of these government departments, Avaya is seeing a\ntremendous effort and investment being made into mitigating any potential\nimpact on customer service. The contact centers that these agencies have\ninvested in over the years are truly cutting edge, and already incorporate all\nthe features needed to empower a remote workforce,\u201d said Nidal Abou-Ltaif, President,\nAvaya International. <\/p>\n\n\n\n In addition to its contact center\ntechnologies, Avaya is also working with several private sector companies to\ndeploy its cloud-based collaboration and communications solution. This\napplication incorporates video conferencing, messaging and file sharing, thus\ndelivering key features needed by employees to work remotely.<\/p>\n","protected":false},"excerpt":{"rendered":" The company commended the UAE government for once again showing leadership in utilizing technology to ensure that vital citizen and customer support services remain unimpacted during the effort to contain and control the spread of COVID-19.<\/p>\n","protected":false},"author":8,"featured_media":9130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9639,9649,9718,54,9624,59],"tags":[318,723,836,310,838,839,73],"contributor":[],"class_list":["post-1751","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fintech-emerging-technologies","category-education-smart-sectors","category-government","category-health-tech","category-smart-sectors","category-travel-hospitality-industries","tag-avaya","tag-coronavirus","tag-covid19","tag-education","tag-remote_working","tag-travel_tourism","tag-uae"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2020\/03\/Avaya-techxmedia.jpg","author_info":{"display_name":"News Desk","author_link":"https:\/\/techxmedia.com\/en\/author\/rabab\/"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/1751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/comments?post=1751"}],"version-history":[{"count":0,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/1751\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media\/9130"}],"wp:attachment":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media?parent=1751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/categories?post=1751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/tags?post=1751"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/contributor?post=1751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}