{"id":1774,"date":"2020-03-12T11:38:19","date_gmt":"2020-03-12T07:38:19","guid":{"rendered":"https:\/\/www.techxmedia.com\/?p=1774"},"modified":"2025-04-16T15:43:41","modified_gmt":"2025-04-16T11:43:41","slug":"servicenow-now-intelligence","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/servicenow-now-intelligence\/","title":{"rendered":"ServiceNow introduces Now Intelligence"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> has introduced the Now Platform <a href=\"https:\/\/www.servicenow.com\/now-platform\/latest-release.html\">Orlando release<\/a>, featuring <a href=\"https:\/\/www.servicenow.com\/now-platform\/now-intelligence.html\">Now Intelligence<\/a>, a new set of powerful <a href=\"https:\/\/techxmedia.com\/tag\/ai\/\">AI <\/a>and analytics capabilities. With Now Intelligence, ServiceNow empowers enterprises with new insights that enable employees to work smarter and faster, streamline business decisions and unlock new levels of productivity. <\/p>\n\n\n\n<p>ServiceNow\nis a strategic digital transformation partner to the world\u2019s largest\nenterprises, including approximately 80% of the Fortune 500. These enterprises\nuse the Now Platform as their \u201cplatform of platforms\u201d to streamline work by\nintegrating siloed, legacy systems and digitizing complex workflows and\nprocesses across their organizations. Adobe, Deloitte, Equinix, Red Hat, Nutanix,\nUnitedLex, whyaye!, Acorio, Autotestpro and Highmetric are examples of companies using the Now Platform to power\ntheir digital transformations.<\/p>\n\n\n\n<p>\u201cPeople should be\nable to work the way they want to, not the way that most software today\ndictates they have to,\u201d said Chirantan \u201cCJ\u201d Desai, chief product officer of ServiceNow. \u201cThe Orlando release provides powerful new AI and analytics capabilities to\nhelp people work smarter and faster.\u201d<\/p>\n\n\n\n<p>With its Orlando\nrelease, ServiceNow continues to deliver consumer-grade mobile experiences\nacross the enterprise. And with Now Intelligence, the Now Platform delivers great\nexperiences that: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Help people get work done smarter and faster by automatically<\/strong> surfacing context-aware recommendations, predictions and insights to help teams act on the fly.&nbsp; <\/li><li><strong>Deliver better self-service experiences<\/strong> with intelligent, \u201calways on\u201d virtual agents across any channel, so customers and employees can quickly get what they need and take action. <\/li><li><strong>Better predict issues and automate actions <\/strong>with virtual agents fully embedded in the Now Platform. Customers and employees are now empowered to initiate workflows with dynamic conversations that deliver results by automating requests for quick resolutions anytime, anywhere.<\/li><li>Enable better business decisions by driving transparency and alignment at all levels of the organization and providing teams and process owners with valuable insight into real-time patterns and trends so they can make more informed decisions and quickly identify areas for improvement.<\/li><\/ul>\n\n\n\n<p>The\nOrlando release of the Now Platform delivers analytics, intelligence and\nmobility solutions enhancements across ServiceNow\u2019s IT, Employee and Customer workflows.\nKey innovations in the Orlando release include:<\/p>\n\n\n\n<p><strong><em>Analytics Solutions<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/cloud-management.html\">Cloud Insights<\/a><\/strong> helps IT teams optimize the cost of their cloud assets by making intelligent recommendations on managing usage across business hours, choosing the right resources and enforcing usage policies. <\/li><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/governance-risk-and-compliance.html\">Advanced Risk Assessments<\/a><\/strong> make it painless for an organization\u2019s front line to assess different risks within their daily work, so their second line can effectively adapt to change as they analyze and manage operational and other risks across the business.&nbsp; <\/li><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/software-asset-management.html\">Software Exposure Assessment<\/a><\/strong> enables security and IT teams to minimize the potential impact of zero-day vulnerabilities by quickly identifying vulnerable software and related devices and servers, then initiating changes immediately through standard IT workflows.<\/li><\/ul>\n\n\n\n<p><strong><em>Intelligence\nSolutions<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/customer-service-management.html\">Agent\nAffinity for Work Assignment<\/a><\/strong>\nallows customer service teams to assign work to the best agent using\nintelligent context to improve customer satisfaction. This can include\nassignment to a specific team that always services a specific customer, agents\nwho have served the customer previously, or agents who have experience with\nrelated tasks.<\/li><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\">Virtual Agent\nwith Natural Language Understanding<\/a><\/strong>\nupdates continue to build off innovations unveiled in the Madrid and New York releases,\nmaking it easier to create and maintain NLU models. <\/li><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/application-development.html\">CI\/CD<\/a><\/strong>\nsupports the use of standard DevOps tools for on-platform development at scale\nwith team development, including enhanced developer collaboration with\nselective commits and collision avoidance, and simplified deployment processes\nfor faster time to value.<\/li><\/ul>\n\n\n\n<p><strong><em>Mobility\nSolutions<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/www.servicenow.com\/products\/mobile-agent.html\">Mobile Agent enhancements<\/a><\/strong> deliver native mobile experiences so service desk agents and operators can resolve issues at any time, through any device. These capabilities are available on ITSM, ITOM and Field Service Management solutions. <\/li><li>Mobile Branding and Analytics allow customers to configure the Now Mobile enterprise experience in a customer-branded environment, driving deeper engagement, and bring analytics into the services that pre-hires, new hires and employees use most.<\/li><li>Mobile Targeted Campaigns provide employees with important and relevant information (like &#8216;tax time,&#8217; site updates and local IT initiatives) right on their mobile devices using profile information, like department and job type. This proactive approach to employee communications increases satisfaction and reduces calls to the service desk. <\/li><\/ul>\n\n\n\n<p>Also,\nServiceNow is <a href=\"https:\/\/blogs.servicenow.com\/2019\/scale-enterprise-devops-now-platform.html\">extending\nthe Now Platform to manage DevOps pipelines<\/a>, connecting developers\nwithin IT operations with new insights and automating the manual and\ntime-consuming change approval process. This will enable customers to release\nfeatures developed off-platform more rapidly while retaining safety. <a href=\"https:\/\/www.servicenow.com\/products\/devops.html\">ServiceNow\nDevOps<\/a>, which was initially available through the <a href=\"https:\/\/store.servicenow.com\/sn_appstore_store.do#!\/store\/home\">ServiceNow\nStore<\/a>, is now available as part of the Orlando release.<\/p>\n\n\n\n<p>\u201cAs enterprises continue on their digital transformation journeys,\nthere\u2019s a tremendous need to adapt and implement tools that will help connect\nthese distributed departments,\u201d said IDC\u2019s Research Director of Cognitive and\nArtificial Intelligence Systems, Dave Schubmehl. \u201cExecutives should continue to\nlook for ways to embed more practical AI into their operations, which will not\nonly help them to drive better efficiencies across the enterprise, but also\nmeet the ever-increasing needs of their end-customers.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow is a strategic digital transformation partner to the world\u2019s largest enterprises, including approximately 80% of the Fortune 500. These enterprises use the Now Platform as their \u201cplatform of platforms\u201d to streamline work by integrating siloed, legacy systems and digitizing complex workflows and processes across their organizations.<\/p>\n","protected":false},"author":8,"featured_media":1776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9618],"tags":[631,576,856,853,858,855,854,852,857],"contributor":[],"class_list":["post-1774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editors-pick","tag-artificial_intelligence","tag-digital_transformation","tag-enterprise","tag-now_intelligence","tag-now_platform","tag-orlando","tag-productivity","tag-servicenow_","tag-workflow"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2020\/03\/ServiceNow-Now-Platform-Orlando-Release-e1583998881981.jpg","author_info":{"display_name":"Rabab","author_link":"https:\/\/techxmedia.com\/en\/author\/rabab\/"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/1774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/comments?post=1774"}],"version-history":[{"count":0,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/1774\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media\/1776"}],"wp:attachment":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media?parent=1774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/categories?post=1774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/tags?post=1774"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/contributor?post=1774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}