{"id":1815,"date":"2020-03-17T11:49:15","date_gmt":"2020-03-17T07:49:15","guid":{"rendered":"https:\/\/www.techxmedia.com\/?p=1815"},"modified":"2025-04-18T02:26:46","modified_gmt":"2025-04-17T22:26:46","slug":"covid-19-emergency-response-apps-servicenow","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/covid-19-emergency-response-apps-servicenow\/","title":{"rendered":"COVID-19 Emergency Response apps released by ServiceNow"},"content":{"rendered":"\n<p>ServiceNow announced a customer care plan to support its public and private sector customers in managing the COVID\u201119 pandemic. The company has announced four new community apps to help its customers, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available at\u00a0servicenow.com\/crisisresponse\u00a0for customers to access free of charge through September 30, 2020.<\/p>\n\n\n\n<p>\u201cIn this battle to flatten the COVID\u201119\ncurve, none of us is as smart as all of us,\u201d said Bill McDermott, president and\nCEO of ServiceNow. \u201cThese ServiceNow applications will enable emergency\noutreach, self\u2011reporting and exposure management, which are precisely what\norganizations need to do right now to help people get through this crisis.\u201d<\/p>\n\n\n\n<p>\u201cWe are particularly proud to partner with\nWashington State\u2019s Department of Health to make an emergency operations app,\nwhich they developed on the Now Platform, available to all government agencies\nfighting this pandemic. This is all about sharing best practices, which is why\nwe\u2019ll do everything we can to get the Washington State app in use everywhere,\u201d\nMcDermott continued.<\/p>\n\n\n\n<p><strong>Emergency Response\nOperations app for government agencies<\/strong><\/p>\n\n\n\n<p>Washington State\u2019s Department of Health, a ServiceNow customer, initially created the Emergency Response Operations app on the Now Platform to manage their own response to <a href=\"https:\/\/techxmedia.com\/tag\/covid_19\/\">COVID\u201119<\/a>. Working with ServiceNow, the Department of Health is making the app available to all government entities at no charge.<\/p>\n\n\n\n<p>\u201cAs the epicenter for COVID\u201119 in the\nU.S., the State of Washington\u2019s agencies, emergency responders and public\nhealth professionals had to rapidly assemble an incident management structure\nto lead outbreak response and mitigate the spread and impact,\u201d said Jennifer\nMcNamara, Chief Information Officer, Washington State Department of Health.<\/p>\n\n\n\n<p>\u201cLeveraging ServiceNow\u2019s Now Platform, we\nwere able to digitize processes that allowed us to quickly resource critical\nIncident Management Team positions. This automated a manual and labor\u2011intensive\nprocess that was fraught with errors while also providing real\u2011time visibility\ninto resource allocations. Improved accountability will allow us to secure the\nmaximum federal reimbursement for incident expenditures. We are building on the\nsuccess of this phase with automation of the other Incident Management\nFunctions such as resource demobilization, planning, logistics, and finance.\u201d<\/p>\n\n\n\n<p>\u201cGiven the complexity and importance of\ncommunity within this crisis, we believe it\u2019s our duty to share our approach\nand the application we were able to quickly develop on the Now Platform. That\u2019s\nwhy we have worked with ServiceNow to make our application freely available to\nother governmental entities. By digitizing these processes, responding to an\nemergency does not have to create an emergency to coordinate,\u201d McNamara\nconcluded.<\/p>\n\n\n\n<p><strong>Customer care plan<\/strong><\/p>\n\n\n\n<p>In addition to the State of Washington\u2019s\nEmergency Response Operations app, ServiceNow has developed and introduced\nthree, free of charge community apps to&nbsp;benefit all customers.&nbsp;The\nadditional apps include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Emergency Outreach:&nbsp;<\/strong>during a crisis,      this workflow leverages the Now Platform to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe and where they are located.\u202fEmployers can also leverage the ServiceNow Now Mobile App to send push notifications to&nbsp;employees&nbsp;via mobile to get response.<\/li><li><strong>Emergency Self Report:&nbsp;<\/strong>this workflow helps an employee notify their employer that they are self\u2011quarantined and when the employee will return to work, and provides workflow support for the employer.<\/li><li><strong>Emergency Exposure Management<\/strong><em>:&nbsp;<\/em>when a company becomes aware that its employee is diagnosed with an illness, this workflow helps the employer identify other people who might have been exposed based on the employee\u2019s meetings history and job location.<\/li><\/ul>\n\n\n\n<p><strong>Customer support<\/strong><\/p>\n\n\n\n<p>ServiceNow&#8217;s business continuity plan\ncovers the ability for our cloud operations and technical support teams to work\nremotely in a safe and secure manner so they can continue to serve the\ncompany\u2019s customers. All remote access happens using secure connections and\nmultifactor authentication.<\/p>\n\n\n\n<p><strong>ServiceNow\u2019s Knowledge\n2020 customer event goes digital<\/strong><\/p>\n\n\n\n<p>In&nbsp;order to protect the\u202fhealth and safety of its customers, partners and\u202fextended community,&nbsp;ServiceNow\u2019s Knowledge 2020 event will become a digital community experience. This digital event, which starts on May 5, replaces the in\u2011person event scheduled May 3\u20117 in&nbsp;Orlando, FL.&nbsp;The&nbsp;Knowledge 2020&nbsp;digital experience will&nbsp;showcase all the ways to unlock productivity through\u202fmodern digital workflows, highlight the latest customer and platform innovations, and inspire&nbsp;the ServiceNow community&nbsp;to continue to create&nbsp;great experiences and unlock productivity for&nbsp;businesses.<\/p>\n\n\n\n<p><strong>Protecting our\nemployees<\/strong><\/p>\n\n\n\n<p>ServiceNow has taken action to maximize\nthe well\u2011being and safety of its 10,000\u2011plus global employees, office staff and\ncommunities. As part of its efforts, the company:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Has asked all employees globally to work from home, effective March      11<sup>th<\/sup>, in an effort to encourage social distancing;<\/li><li>Is continuing to compensate all full\u2011time and part\u2011time workers,      contractors and support staff during this work\u2011from\u2011home period; and<\/li><li>Is requiring that employees avoid business travel unless it\u2019s deemed business\u2011critical, and is within their own country.<\/li><\/ul>\n\n\n\n<p><strong>Community giving<\/strong><\/p>\n\n\n\n<p>Across ServiceNow\u2019s global community, we\nrecognize that healthcare workers on the frontlines of COVID\u201119 are in need of\nsupport. These workers are in need of supplies, such as masks, protection\nsuits, goggles and medical testing equipment, as well as basic necessities,\nsuch as food, lodging, training and support. ServiceNow is making donations to\nthe International Medical Corps and the CDC Foundation totaling $100,000 to\nsupport these efforts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The company has announced four new community apps to help its customers, including government agencies and enterprises, manage complex emergency response workflows.<\/p>\n","protected":false},"author":8,"featured_media":9103,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9618,54,9624],"tags":[893,723,724,895,897,896,894,852,831,898],"contributor":[],"class_list":["post-1815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editors-pick","category-health-tech","category-smart-sectors","tag-applications","tag-coronavirus","tag-covid_19","tag-crisis","tag-emergency","tag-medical","tag-pandemic","tag-servicenow_","tag-software","tag-washington"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2020\/03\/ServiceNow.jpg","author_info":{"display_name":"Rabab","author_link":"https:\/\/techxmedia.com\/en\/author\/rabab\/"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/1815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/comments?post=1815"}],"version-history":[{"count":0,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/1815\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media\/9103"}],"wp:attachment":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media?parent=1815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/categories?post=1815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/tags?post=1815"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/contributor?post=1815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}