{"id":33105,"date":"2021-06-23T12:56:55","date_gmt":"2021-06-23T08:56:55","guid":{"rendered":"https:\/\/techxmedia.com\/?p=33105"},"modified":"2025-04-18T00:04:13","modified_gmt":"2025-04-17T20:04:13","slug":"salesforce-expands-work-com-for-a-unified-employee-experience-platform","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/salesforce-expands-work-com-for-a-unified-employee-experience-platform\/","title":{"rendered":"Salesforce expands Work.com for a unified employee experience platform"},"content":{"rendered":"\n

Salesforce\u00a0 with an expansion of Work.com for a unified employee experience platform to support a hybrid workforce<\/a>. New products include Work.com Wellbeing<\/strong> to enhance employee wellness, Work.com Talent <\/strong>to accelerate learning and career growth, and Employee Service <\/strong>offerings that automate support to increase productivity.<\/p>\n\n\n\n

This builds on Work.com\u2019s existing employee experience products, including Employee Workspace, a digital desk where employees can access work resources and apps; Employee Concierge, an intelligent help desk that empowers employees to find answers to questions; and IT Service Center, which helps IT teams resolve problems fast and keep devices secure.<\/p>\n\n\n\n

While most employees prefer the flexibility of hybrid work, remote employees can feel isolated or have less access to career opportunities and company resources than those in the office. Organizations must bridge this gap with technology that empowers all employees to succeed. Effective technology <\/a>also leads directly to improved retention \u2013 new research shows that employees dissatisfied with their work technology are more than twice as likely to leave their job in the next year than those who are satisfied.<\/p>\n\n\n\n

\u201cThe employee experience has become a central tenet of modern talent management strategies, and is a paradigm that has the potential to drive better business outcomes in recruitment, retention and employee development,\u201d said Conner Forrest, Senior Analyst with 451 Research, part of S&P Global Market Intelligence.<\/p>\n\n\n\n

 \u201cWhy the employee experience is the new customer experience\u201d report. \u201cWorkers want to be provided with the same contextual, relevant, feedback-driven experiences they are offered as a customer. The employee experience is an avenue through which that can be achieved,\u201d he added.<\/p>\n\n\n\n

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\u201cWe now have an incredible opportunity to intentionally transform the employee experience,\u201d said Patrick Stokes, EVP & GM of Platform, Salesforce.<\/p>\n\n\n\n

He also said, \u201cThis is a pivotal moment for business leaders to ensure hybrid work<\/a> is productive and fulfilling for everyone. Those that take the lead will attract the best talent. Those that don\u2019t, won\u2019t.\u201d<\/p>\n\n\n\n

Work.com Wellbeing<\/strong> is designed to help employees understand and improve their physical, emotional, social, financial, and professional wellbeing. Employees can complete confidential wellness checks and personal planning reviews in their Employee Workspace, directly in the flow of their work. Based on their responses, they receive relevant content from a Wellbeing bot, such as tips on how to reduce stress or how to connect with a financial advisor.<\/p>\n\n\n\n

Leaders can gain data-driven insights that empower them to identify workforce trends and help them focus on employees\u2019 wellbeing. For example, if employees report a sudden spike in work stress, leadership can take appropriate action like offering greater work-life balance resources and reducing meetings.<\/p>\n\n\n\n

To help deliver Work.com Wellbeing, Salesforce is partnering with wellness experts including Thrive Global to deliver actionable wellbeing content to employees. Partner content will be available via the Salesforce AppExchange<\/a>. <\/p>\n\n\n\n

\u201cWe\u2019re delighted to be expanding our partnership with Salesforce as we enter a hybrid world<\/a> of work, with all of its challenges and possibilities,\u201d said Arianna Huffington, Founder and CEO, Thrive Global.<\/p>\n\n\n\n

\u201cAs a wellbeing partner for Work.com, Thrive will help employees and companies take a whole-human approach to wellbeing by giving them the tools they need to be at their best in every aspect of their lives. Together, Salesforce and Thrive have an opportunity to redefine the way we work, at precisely the moment when it is most needed,\u201d says Arianna Huffington,CEO.<\/p>\n\n\n\n

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Accelerate learning and talent development to foster career growth<\/strong><\/h4>\n\n\n\n

With Work.com Talent,<\/strong> employees get a single view of their skills, development goals, and potential career paths; receive personalized career guidance, such as learning recommendations and content from Trailhead<\/a>, Salesforce\u2019s free online learning platform; and can easily discover internal roles that align with their interests and career goals.<\/p>\n\n\n\n

Simultaneously, managers and HR teams get actionable insights into their workforce. For example, they can now identify people within the organization that may have the skills needed to complete a new project or take on a new role, providing the ability to identify internal talent for new opportunities, as well as improve employee engagement and support career growth. <\/p>\n\n\n\n

\u201cJacobs is committed to building a world-class culture where employees can engage, excel, and elevate themselves within our company,\u201d said Shannon Miller, Senior Vice President of Enterprise Risk Management and Talent Experience, Jacobs. \u201cWith the help of Salesforce\u2019s employee-centric technology<\/a>, we\u2019ve built a talent management platform where our people are poised to realize their career aspirations and succeed at Jacobs \u2013 particularly in new, modern ways of working, whether they\u2019re in the office, remote, or a hybrid of both. With talent management being a key component of what we\u2019ve solved for at Jacobs, we\u2019re thrilled to see Salesforce building similar functionality into Work.com.\u201d<\/p>\n\n\n\n

Streamline employee support to increase productivity<\/strong><\/h4>\n\n\n\n

New Employee Service <\/strong>offerings will make employee self-service more intelligent and intuitive. These include:\u00a0<\/p>\n\n\n\n