ServiceNow (NYSE: NOW), a leader in AI-driven business transformation, has acquired Raytion, a specialist in information retrieval technology.
This acquisition aims to boost GenAI-powered search and knowledge management within the Now Platform.
It will enable real-time, unified access to enterprise data across diverse systems.
The move supports ServiceNow\u2019s vision of creating a smarter, more connected AI platform for businesses.<\/p>\n\n\n\n
Raytion\u2019s solutions help manage data across complex and distributed enterprise environments.
ServiceNow plans to integrate Raytion\u2019s secure connectors to simplify information access for users.
Employees can search and retrieve relevant data without knowing the exact source or location.
The integration will span ServiceNow’s internal systems and third-party data sources alike.<\/p>\n\n\n\n
Jon Sigler, ServiceNow\u2019s SVP of Platform and AI, emphasized uniting fragmented data into a smart, searchable platform.
He highlighted Raytion\u2019s role in making data from multiple sources accessible and useful for every stakeholder.
This will improve employee productivity and decision-making across entire organizations.
Sigler said this innovation supports faster and smarter work experiences.<\/p>\n\n\n\n
Raytion\u2019s GenAI search features enable integration across enterprise knowledge bases with contextual relevance.
Coupled with the Now Assist GenAI experience, it enhances case deflection and self-service effectiveness.
Users receive tailored search results aligned with business context.
This strengthens ServiceNow\u2019s efforts to streamline and personalize AI-powered interactions.<\/p>\n\n\n\n
Valentin Richter, CEO of Raytion, said combining GenAI with live enterprise data makes business operations more efficient.
He believes the joint solution will enable quicker decisions and smarter processes.
The integration empowers employees to act faster using trusted information.
This synergy creates a competitive edge for modern businesses.<\/p>\n\n\n\n
Raytion has provided large-scale search solutions to Global 500 firms since 2001.
This acquisition fits ServiceNow\u2019s AI-focused growth strategy in enterprise transformation.
It follows key acquisitions like Enable OH&S, Hitch Works, and 4Facility.
The deal was finalized in July 2024; financial details were not disclosed.<\/p>\n","protected":false},"excerpt":{"rendered":"
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