{"id":97193,"date":"2025-04-24T11:31:07","date_gmt":"2025-04-24T07:31:07","guid":{"rendered":"https:\/\/techxmedia.com\/en\/?p=97193"},"modified":"2025-04-24T11:31:08","modified_gmt":"2025-04-24T07:31:08","slug":"servicenow-devoteam-partner-to-drive-crm-modernization-in-emea","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/servicenow-devoteam-partner-to-drive-crm-modernization-in-emea\/","title":{"rendered":"ServiceNow, Devoteam Partner to Drive CRM Modernization in EMEA"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> and Devoteam have announced a new multi-year strategic partnership to accelerate CRM modernization across Europe and the Middle East.<\/p>\n\n\n\n<p>The collaboration brings together ServiceNow\u2019s AI-powered Customer Service Management (CSM), Sales and Order Management (SOM), and Field Service Management (FSM) solutions with Devoteam\u2019s AI-driven digital transformation expertise.<\/p>\n\n\n\n<p>By combining advanced platforms and consulting capabilities, the two companies aim to transform CRM experiences for both customers and employees.<\/p>\n\n\n\n<p>The CRM market continues to grow rapidly. IDC estimates that the CRM space in Europe, the Middle East, and Africa will reach $39.24 billion by 2027. This partnership is designed to help organizations take advantage of that growth with faster innovation and increased efficiency.<\/p>\n\n\n\n<p><a href=\"https:\/\/techxmedia.com\/en\/?s=ServiceNow\">ServiceNow<\/a> and Devoteam plan to deliver end-to-end CRM modernization solutions that meet businesses wherever they are in their digital journey. These offerings will automate workflows, improve service quality, and create more connected customer experiences.<\/p>\n\n\n\n<p>Sebastien Chevrel, Group Managing Director at Devoteam, said the goal is to help enterprises meet rising customer expectations. \u201cEvery interaction should strengthen the CRM strategy,\u201d he noted. \u201cThis partnership helps speed up that process with proven tools and services.\u201d<\/p>\n\n\n\n<p>Cathy Mauzaize, EMEA President at ServiceNow, added, \u201cDevoteam has been a trusted partner in helping customers realize the value of the ServiceNow Platform. Together, we can scale CRM innovation and improve business outcomes.\u201d<\/p>\n\n\n\n<p>Devoteam recently received ServiceNow\u2019s Elite Consulting &amp; Implementation Partner of the Year and Customer Workflow Partner of the Year awards. The company has helped brands like St. Maclou, Husqvarna, and Konica Minolta achieve successful CRM transformation using ServiceNow\u2019s CSM and FSM modules.<\/p>\n\n\n\n<p>With this expanded alliance, ServiceNow and Devoteam aim to deliver measurable value and long-term CRM modernization across the EMEA region.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow and Devoteam have announced a new multi-year strategic partnership [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":97194,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9716,9661],"tags":[353],"contributor":[9732],"class_list":["post-97193","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-global-brands","category-tech-value-chain","tag-emea","contributor-news-desk"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2025\/04\/ServiceNow-03.jpg","author_info":{"display_name":"Techx Admin","author_link":"https:\/\/techxmedia.com\/en\/author\/techxadmin\/"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/97193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/comments?post=97193"}],"version-history":[{"count":0,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/posts\/97193\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media\/97194"}],"wp:attachment":[{"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/media?parent=97193"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/categories?post=97193"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/tags?post=97193"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/techxmedia.com\/en\/wp-json\/wp\/v2\/contributor?post=97193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}