{"id":97499,"date":"2025-05-01T13:01:22","date_gmt":"2025-05-01T09:01:22","guid":{"rendered":"https:\/\/techxmedia.com\/en\/?p=97499"},"modified":"2025-05-01T13:01:23","modified_gmt":"2025-05-01T09:01:23","slug":"backbase-unveils-first-ai-powered-banking-platform-globally","status":"publish","type":"post","link":"https:\/\/techxmedia.com\/en\/backbase-unveils-first-ai-powered-banking-platform-globally\/","title":{"rendered":"Backbase Unveils First AI-Powered Banking Platform Globally"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Backbase has launched the world\u2019s first AI-powered banking platform, introducing a major shift in digital banking. The new platform follows the September 2024 release of its <em>Intelligence Fabric<\/em>.<\/p>\n\n\n\n<p>Designed to improve both sales and servicing, the platform helps banks grow faster and operate more efficiently. It combines real-time support, automation, and AI-driven intelligence to streamline processes across the customer journey.<\/p>\n\n\n\n<p>Banks face increasing pressure from <a href=\"https:\/\/techxmedia.com\/en\/category\/emerging-technologies\/fintech-emerging-technologies\/\">fintechs<\/a> and legacy systems. Backbase offers a solution that modernizes operations and accelerates digital transformation.<\/p>\n\n\n\n<p>The platform allows banks to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Boost customer engagement through AI-powered self-service<\/li>\n\n\n\n<li>Automate workflows to increase productivity<\/li>\n\n\n\n<li>Drive sales with intelligent activation<\/li>\n\n\n\n<li>Deepen relationships using AI for cross- and up-selling<\/li>\n<\/ul>\n\n\n\n<p>It also includes <a href=\"https:\/\/www.backbase.com\/platform\/intelligence\/agentic-ai\">Agentic AI<\/a>, smart modules built for banking tasks. These agents automate actions, suggest next steps, and work across front and back-office operations. They are governed within secure, compliant frameworks.<\/p>\n\n\n\n<p>All of this is powered by the Intelligence Fabric, a unified data layer that turns behavior and transaction data into instant insights.<\/p>\n\n\n\n<p>Backbase also introduced the AI Factory. It helps banks adopt AI faster by embedding Backbase experts into their teams to build real-world use cases.<\/p>\n\n\n\n<p>According to Jouk Pleiter, CEO of Backbase, \u201cThis is not a test model. It\u2019s a production-ready system that helps banks move from concept to execution.\u201d<\/p>\n\n\n\n<p>The platform is now live and available worldwide. Early adopters are already reporting gains in efficiency and customer engagement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Backbase has launched the world\u2019s first AI-powered banking platform, introducing [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":97503,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[9639,9621],"tags":[442],"contributor":[9732],"class_list":["post-97499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-and-finance","category-emerging-technologies","tag-fintech-2","contributor-news-desk"],"featured_image_src":"https:\/\/techxmedia.com\/en\/wp-content\/uploads\/2025\/05\/Backbase-03.jpg","author_info":{"display_name":"Lubna","author_link":"https:\/\/techxmedia.com\/en\/author\/lubna\/"},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Backbase has launched the world\u2019s first AI-powered banking platform, introducing a major shift in digital banking\" \/>\n\t<meta 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