Etihad Airways has strengthened Microsoft partnership to enhance its tech capabilities. Etihad Airways has announced the start of the second phase of its digital transformation for its finance section, which will use Microsoft AI to automate its bank reconciliation process.
In the post-COVID era, there is an increasing demand for increased productivity and operational effectiveness. Given a large number of transactions and manual reconciliation tasks currently in scope, Etihad expects to see significant efficiency gains as a result of implementing the solution, as well as a reduction in the risk of human error.
“The pandemic has created more demand for digital transformation. However, the ability to execute on this has really rested on having the right people and technology partners in place – this is where Etihad has been exceptionally well positioned” said Adam Boukadida, Chief Financial Officer, Etihad Aviation Group.
This latest endeavour comes after Etihad’s successful deployment of Microsoft AI capabilities to assist automated payment inspection earlier this year, and it’s part of the two companies’ ongoing collaboration to drive AI adoption across the organisation.
“It’s only recently that AI tools have come into the hands of finance professionals in both a cost-effective and practical way. It’s exciting to see how core processes such as bank reconciliations, payment controls and cash forecasting can be super-charged as a result,” said Bhavesh Shivshanker, Head of Financial Operations, Etihad Aviation Group.
“Bank reconciliations are a tedious and labor-intensive process in most global organisations, and we are excited about the ability to automate this through the use of technology. Our longstanding partnership with Microsoft has made it easier for us to initiate our automation plan to enhance efficiency, expand cost-reduction and optimise operations,” said Frank Meyer, Chief Digital Officer, Etihad Aviation Group.
“AI will be a great transformer across several sectors including aviation, empowering the creation of higher-value services that can lead to overall economic growth,” said Jens Hansen, Microsoft EMEA VP for Data & AI.
“We do not foresee AI fully replacing humans in the workforce; rather, we see it as a universally accessible tool to augment human abilities. And Etihad Airways has been a frontrunner in preparing today’s workforce for the jobs of the future by setting an example in its harnessing of AI,” added Jens Hansen.
Microsoft finance has been on its own journey to transform, making sure the learnings of this journey are shared across other organizations. “Digital transformation in finance has become more and more a necessity to overcome many of the challenges we currently face as finance leaders. It was my pleasure to kick off the discussions around such collaboration between Etihad Airways and Microsoft and start this journey together. It’s great to see Etihad Airways taking major steps towards leading with innovation and becoming a leader in that domain by realizing value from adopting AI and business process automation,” said Massimo Melessaccio, MEA CFO for Microsoft.
Microsoft will shortly mark the two-year anniversary of the establishment of its data centres in the United Arab Emirates. The facilities have electrified the region’s dynamic digitization culture since they went live, with businesses reimagining their sectors and delivering resilience and business continuity.
“Microsoft innovates with confidence and our UAE cloud regions are actively contributing to the success of our customers and the enhancement of the region’s competitiveness,” added Naim Yazbeck, Regional Director, Enterprise and Partner Group (EPG), Microsoft UAE.
