To support customers who prefer social distancing, Jumbo Electronics has deployed the Curbside service. Online buyers on www.jumbo.ae can choose to pick up their orders using the Curbside Collect service, while those who want to give products for repairs can choose the Curbside Drop-Off service.
The Curbside services were initially rolled out on a trial basis to support health and safety guidelines during the lockdown. On the back of overwhelmingly positive customer feedback, Jumbo has now made the service a permanent feature of its e-commerce offerings. To incentivise social distancing, customers are currently eligible for a 60 per cent discount on fees for the Curbside Collect and Curbside Drop-Off services.
Customers can select this option easily by either choosing the Curbside Collect option when they place an order online at www.jumbo.ae. Customers who would like to drop off a product for repair can book an appointment on the phone at on 800(JUMBO), or schedule one on the website.
Pankaj Kumar, Head of OmniChannel Retail, Jumbo Electronics, said: “We have been continuously working to enhance our OmniChannel offering for our customers. Both Curbside Collect and Curbside Drop-Off services have been designed to offer customers safety, speed and convenience by leveraging our large store network. Customer feedback has been extremely positive for this service and it catalysed our decision to make it a permanent service, available at all our stores in the UAE. Our innovative eCommerce measures ensure that our customers have access to the latest technology and gadgets to be safe and productive during this period.”
One of the first few retailers in the world to offer the Curbside Collect & Drop-Off Service, Jumbo made the retail experience truly personalized. For a nominal fee, the product would be collected or delivered at the customer’s convenience in the safety of their car in the parking. Only one Jumbo representative will come to meet the customer, thus supporting the government’s guidelines on social distancing.
Available at all operating Jumbo stores, Curbside Collect can also be used to drop off products for repairs or service. Jumbo’s service division repairs products purchased from any retailer – including in-warranty & out of warranty products. For product repairs, customers can also choose the Collection & Delivery service – to have the product picked up from their location and dropped back once the repairs are completed.
