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ManageEngine recognized by Gartner for IT Service Management Tools

ICT Value Chain Vendor

ManageEngine, Zoho Corporation’s enterprise IT management division, has been recognized a Niche Player in the Gartner Magic Quadrant for IT Service Management Tools for 2021.

The Gartner Magic Quadrant for Enterprise ITSM Tools evaluates vendors in the industry to assist infrastructure and operations professionals in aligning their current and future IT roadmaps. ManageEngine, which has been listed in the Magic Quadrant for the second year in a row, was among ten other vendors. The company was judged on its ability to execute and completeness of vision.

“As a result of the pandemic, organizations are walking on a tightrope between balancing operational resilience and delivering a better employee experience,” said Rajesh Ganesan, VP of product management at ManageEngine.

Also said,  “The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work.”

“ServiceDesk Plus has made our processes flow more smoothly,” said Janice Bowen, IT professional at the Colorado Department of Transportation.

Also said,  “The ability to integrate into our processes has helped create workflows in ServiceDesk Plus that make sense and make our staff more productive.”

Commenting on ServiceDeskPlus’ integration capabilities, Dominic Fairfax, IT infrastructure manager at MicheldeverTyre and Auto Services, said, “We have been using ServiceDesk Plus for over five years and have integrated it into other Zoho products. It is a full department-wide solution and boasts a great deal of functionality and expandability as a one-stop shop.”

Gartner’s Critical Capabilities for IT Service Management Tools for 2021 included ServiceDesk Plus. The Gartner Critical Features research supports the Gartner Magic Quadrant by examining 13 capabilities that distinguish each of the 11 providers’ ITSM offerings.


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