The Ministry of Human Resources and Emiratisation (MoHRE) has launched a WhatsApp business account through which customers can contact the ministry and submit inquiries. Customers can reach the ministry at 600590000, and services will be available in English and Arabic.
The new channel, verified by Meta, the owner of WhatsApp, allows employers, employees, domestic helpers, and other categories to contact MoHRE in real-time.
With the launch of the new service, MoHRE has become the UAE’s first federal entity to have a verified WhatsApp business account.
Users can access the UAE Labour Law and its executive regulations, as well as the law on domestic helpers and other ministerial decrees that govern the work environment in the UAE. The service channel provides credible information while protecting users’ data privacy.
Customers can also inquire about the status of their application through MoHRE’s WhatsApp business account, which is the most popular service on MoHRE’s website, mobile app, and call center.
Aisha Belharfia, Assistant Under-Secretary for Labour Affairs at MoHRE, said, “The new WhatsApp service is the latest addition to the Tawasul Integrated System – a unified and secure technology -powered series of channels for effective communication with the ministry’s customers. It includes channels that utilise modern technologies and smart mobile apps to serve customers and empower the work environment in line with the government’s directives.”
She pointed out plans to develop the ministry’s WhatsApp channel during the fourth quarter of 2022, including introduction of establishments’ statement report, which includes details on the establishments’ file at MoHRE, such as status of work permits and compliance to the Wages Protection System (WPS).
The Tawasul Integrated System includes a call center (600590000), online chat via MoHRE’s website, a smart mobile app, the email email@example.com, the Tawasul platform at MoHRE’s offices, which offers video calls with customers, and the website www.mohre.gov.ae.
Customers can also contact the ministry via social media, using the same handle – @mohre uae – on Twitter, Instagram, Facebook, LinkedIn, and YouTube.