Capital Bank has chosen proven Solution to Deploy Humanoid Robot ‘Pepper’ for Retail Banking in Jordan. Proven Solution mainly provides Artificial Intelligence (AI), robots, and virtual and augmented reality solutions. With this project, the technology firm will deploy its robot management system, PRoMS (an in-house, sophisticated tech solution), to increase customer success, improve customer experience, and elevate banking operations across several verticals.
Capital Bank’s project seeks to use Proven Solution’s PRoMS software to create a dependable and failsafe banking system for its customers. Pepper, a social humanoid robot, has been deployed as part of the company’s retail banking team. This is also the first time in Jordan that a bank has implemented an AI-enabled robot across its primary branches to improve customer experience.
The rapid adoption of robotics software across a variety of industries, as well as its subsequent success, has worked as a spur for this collaboration. Proven Solution and Capital Bank will use the project to tap into the potential of AI-enabled robotics solutions to assist a variety of banking verticals, ultimately driving core business objectives. Pepper will assist consumers by giving support and information about financial services, thanks to PRoMS technology. Customers will be able to get help in both English and Arabic thanks to Pepper’s bilingual feature.
“We are proud that Capital Bank has chosen Proven Solution to help accelerate its digital transformation initiatives. As the first bank in Jordan to implement our robotics management platform, Capital Bank is transforming its banking operations to enhance customer experience. Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increase the level of service quality for customers. We are excited to see Capital Bank embrace our technologies and are honoured to facilitate this experience for their customers,” said Zaid Al Mashari, Group CEO of Proven Arabia.
“Capital Bank’s introduction of this first of its kind innovative technology in Jordan’s banking sector is geared towards providing our customers with the most advanced banking services that add considerable value to their daily banking transactions and meets their ever-growing expectations. Capital Bank has taken major leaps towards implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform banking in Jordan.” commented Mohammed Othman, Head of Consumer Banking at Capital Bank.
Pepper will be introduced at Capital Bank’s promotional events. The bank has deployed four robots across its key branches to interact with clients and assist them during branch visits, lowering wait times and improving overall user experience through the benefits of automation.
