Raqmiyat partners with Yellow.ai to enable CX automation journey of enterprises

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Raqmiyat has announced a partnership with Yellow.ai, the next-generation Total Experience (TX) Automation Platform to support enterprises’ digital transformation initiatives by creating an elevated, hyper-personalised customer experience through automation, said to a company statement.

According to the statement, Raqmiyat will use this partnership to enable organisations to automate client engagement while also giving them the opportunity to use conversational commerce to transform their digital customer experience.

This partnership will be especially beneficial to companies in terms of establishing direct relationships with customers and managing operations across different platforms.

Commenting on this partnership, Mahesh Vishwanath, Director, Digital Transformation at Raqmiyat, said, “Our partnership with Yellow.ai will empower our customers to experience the combined power of human intelligence and AI, with active learning to deliver an on-demand customer experience with 65% reduction in CX costs, 80% self-serve experience, 800% increase in upsell revenue and 20% improvement in CSAT”.

“We believe that this strategic partnership with Raqmiyat is going to further help us in deepening our presence in the region and benefit more enterprises through our Dynamic AI agents that offer enriching, delightful and personalized interactions, leading to 70 percent reduction in operational costs and 30 percent increase in human agent productivity,” said Raghu Ravinutala, CEO and Co-Founder of Yellow.ai.

Yellow.ai, built on the most robust in-house NLP engine, provides a unique industry and function-agnostic platform with pre-made language models. Its Dynamic AI agents handle 100+ languages and 35+ channels, allowing organisations to provide human-like interactions that promote customer satisfaction and staff engagement at scale. Yellow.ai’s platform transforms corporate business-to-consumer interactions to be intuitive, personable, and real-time by fusing the best of AI and human intelligence.


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