Salesforce announces Work.com to help businesses safely reopen

Digital Transformation Software & Applications Technology
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Salesforce announced Work.com – new technology solutions and resources to help business and community leaders around the world reopen safely, re-skill employees, and respond efficiently on the heels of the COVID-19 pandemic.

Work.com includes new solutions to accelerate private and public sector response to the COVID-19 pandemic, including employee wellness assessment; shift management; contact tracing; emergency response management; and grants and volunteer management. The Work.com Command Center brings all data streams together so that businesses and communities can make more informed decisions.

In addition, Work.com brings together the full power of health experts, business leaders and the Salesforce ecosystem in a resource center informed by the Business Roundtable and the University of California San Francisco (UCSF) with insights from business, health and government leaders as well as analysis, best practices and recovery stories from our trusted partner ecosystem.

“Every company and community in the world is focusing on how to safely reopen and get to a new normal,” said Bret Taylor, President and COO, Salesforce. “With Work.com, we’re bringing together powerful new technology, our partners and network of experts to help organizations reopen and recover from this crisis while putting employee and visitor health and safety first.”

“Business Roundtable is focused on an economic recovery that puts public health first and allows businesses of all sizes to reopen swiftly and safely,” said Joshua Bolten, President & CEO of Business Roundtable. “Safety first and consistent guidelines are critical to reopening. Salesforce is providing an important public service by giving businesses and organizations of all sizes this suite of free resources to help them navigate current guidance and get back to business safely when they can do so.”


New Salesforce Work.com Solutions
Our Work.com solutions enable organizations to reopen safely and manage the logistics of returning to work while putting employee and visitor health and safety first.

  • Work.com Command Center is a single hub for leaders to get a 360-degree view of return-to-work readiness across locations, employees and visitors, make data-driven decisions, take action and communicate effectively. The command center allows organizations to bring together trusted data from internal applications and employee wellness surveys, create and disseminate important employee communications at scale, and surface public data through the Tableau COVID-19 data hub. Users can also add on MuleSoft to integrate additional data sources and Tableau for more custom data visualizations.
  • Contact Tracing allows public and private sector leaders to manually trace health and relationship contacts in a safe and private manner, by collecting data from individuals who are infected or potentially exposed to an infectious disease and creating visual maps of contacts and locations to monitor potential interactions and outbreak.
  • Emergency Response Management is a suite of products built in collaboration with Accenture that allows public health organizations, government agencies and the private sector to manage all types of emergencies, deliver care to those affected and allocate resources and services quickly.
  • Employee Wellness allows leaders to gather the data needed to monitor and analyze employee and visitor health and wellness. Companies can create employee health surveys, monitor wellness trends and use data to make informed decisions on the return to work, all while keeping employee health information secure.
  • Shift Management enables organizations to orchestrate the eventual return of employees to the office through shift management capabilities that can help reduce office density. In addition, organizations can avoid large groups in the office or elevators through spatial distance and scheduling breaks, including the management of third-party suppliers or vendor services.
  • myTrailhead for Employees delivers content to help employees skill up on new ways of working with out-of-the-box training, learning and wellness programs. In addition, employers can ensure returning employees comply with new safety policies and have the information they need to succeed.
  • Volunteer & Grants Management will help organizations fulfill their relief goals with flexible, scalable tools that streamline volunteer coordination and grant-making processes. Now any organization will be able to achieve mission success by matching the right volunteers to events and automating the grants lifecycle for greater impact.

Extending Innovation and Impact with our Trusted Partner Ecosystem

Salesforce’s trusted partner ecosystem is providing guidance and solutions for organizations of all sizes and across industries to return to the workplace safely. Global Strategic Consulting Partners, including Accenture, Deloitte and PwC, are Work.com’s inaugural industry and business transformation specialists. Equipped with a deep understanding of the Salesforce platform and industry-specific knowledge, these advisors provide critical services to help organizations transform for the future.

Partners including Fusion Risk Management, Traction Guest and ComplianceQuest are building the inaugural ISV solutions on the Salesforce platform to extend Work.com. These solutions will empower customers to build business continuity and risk management plans, adapt supply chains, manage employees and visitors on site and more.

Salesforce Care Allows Organizations to Rapidly Respond to Customers, Employees and Partners

More than 8,000 companies have already signed up for Salesforce Care, a suite of free solutions designed to help businesses stabilize during the initial phase of the crisis. This includes employee and customer support, social media monitoring and engagement, remote collaboration and data analysis solutions with Tableau, specific offerings for the healthcare and manufacturing industries, and free access to Salesforce Essentials to help small businesses.

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