Salesforce Anywhere enabling the all-digital, work-from-anywhere world

While companies, governments, and organizations are slowly returning to their offices, the COVID-19 pandemic has changed the future of work forever. In fact, nearly 70 percent of people believe the pandemic will permanently change the nature of work and more than 50 percent say that flexible work locations are very important to them. An all-digital, work-from-anywhere world is becoming the new normal. That’s why Salesforce introduced Salesforce Anywhere – ​​bringing together powerful new technologies and platform services to help organizations unlock new levels of productivity and customer success for this new normal.

“The COVID-19 crisis has taught us that companies must be able to sell, service, market, and collaborate from anywhere, and that won’t change in a post-pandemic world,” said Bret Taylor, President, and COO Salesforce. “With Salesforce Anywhere we’re empowering customers of every size, location, and industry to digitally transform with confidence in this all-digital, work-from-anywhere world.”

With Salesforce Anywhere​ organizations can:

• ​Sell, service, and market from anywhere​– powered by ​Salesforce Customer 360 and includes new industry-specific technology from Vlocity;
• Collaborate from anywhere – with the new Salesforce Anywhere app, which embeds chat, alerts, comments, and video directly into the Salesforce experience;
• Work from anywhere – with a new employee service solution and new employee data model ​to enable organizations to build, manage and scale ​​employee apps and services quickly and securely;
• ​Data from anywhere – with MuleSoft to integrate all data sources and Tableau to see and understand that data – unlocking insights to make better decisions, fast; and
• Skill up from anywhere – with new Einstein Recommendations for Trailhead and new learning content ​empowering anyone to help drive their company’s digital transformation.

Sell, Service, Market and More From Anywhere with Customer 360

Salesforce Customer 360 harnesses the power of the cloud, social, mobile, and AI to deliver a single source of truth for every customer across sales, service, marketing, commerce, and more. Service Cloud Voice and Einstein Call Coaching, provide a growing set of capabilities to deliver customer success from anywhere. Also, Salesforce recently deepened its industry expertise with technology from Vlocity, enabling companies to leverage new industry-specific apps, data models, APIs, and workflows to reimagine any customer experience for this new normal.

Collaborate From Anywhere: Chat, Alerts, Comments, and Video Built Directly into Salesforce

With the new Salesforce Anywhere app – available in public beta via desktop and a native iOS app in July – real-time team chat, notification alerts, comments, and even video conferencing will be built directly into the Salesforce experience and available within the context of a user’s normal CRM workflow. Instead of resorting to external apps, tools, or windows to engage with teammates, that collaboration can happen anywhere within a Salesforce record.

With Salesforce Anywhere, teams can:

• Stay up to speed from anywhere: Users can subscribe to real-time alerts for any changes and updates made within Salesforce – whether it’s accounts, records, opportunities or fields – and see these alerts across mobile and desktop. If a deal advances to a new stage, a service case gets revolved or escalated, or any field that matters gets updated, the entire team can get notified instantly.

• Collaborate in context: Teammates can start chatting, via instant message or video, while looking at the same page together within Salesforce. Salesforce will offer a new native real-time chat and video experience powered by Amazon Chime. Zoom will also be offered as an out-of-the-box integration so that organizations can leverage their video conference of choice. No screen sharing is necessary because users can always see which teammates are working on the same Salesforce page, and can even follow teammates to other parts of Salesforce, so teams can instantly move from discussing one sales opportunity to another and truly work side-by-side.

• Take action in the moment: Use in-line comments to add your feedback to any part of a record that needs discussion, and get personalized suggested actions powered by Einstein to update the things you care about quickly.

Work From Anywhere: Build, Manage and Scale Employee Apps Quickly and Securely

Salesforce announced a partnership with Tanium to develop an employee service solution for the new all-digital, work from anywhere world. The solution will give IT teams complete control of all employee devices and services on their network so they can deliver the modern experiences employees need to be successful from anywhere. The Salesforce employee service solution will provide:

• Consistent, effortless support across every device and channel, including AI-powered bots and mobile self-service sites;
• Integrated help desk, asset management and workflows that helps IT automate and securely resolve incidents fast; and
• Complete visibility into every employee coupled with AI-powered productivity tools to drive proactive resolution

Data from Anywhere: Insights From Any Source to Make Better Decisions, Fast

With MuleSoft and Tableau, organizations can unlock, understand and act on insights from their data, anywhere it resides. Customers can leverage MuleSoft to easily access and integrate data from any source using API-led connectivity, greatly expanding the data available for analysis. Organizations can then visualize and identify valuable insights from the most up-to-date and reliable data with Tableau – to make business decisions quickly and with confidence from anywhere. For example, the new COVID-19 Data Platform leverages the power of MuleSoft and Tableau to gather, unify, and deliver trusted COVID-19 data that can be visualized to guide safe return-to-work strategies.

Skill Up From Anywhere: Trailhead Delivers New Content and AI-Powered Learning Recommendations

Trailhead, Salesforce’s free online learning platform, empowers anyone to learn in-demand skills for the future of work. New Einstein Recommendations for Trailhead uses Salesforce’s AI to provide a personalized, intelligent learning experience tailored to every individual’s career goals. The Netflix-style recommendations appear on a learner’s Trailhead homepage and after they complete a badge – on both desktop and the Trailhead GO mobile app.