ServiceNow has launched the Now Platform Rome release. The latest edition of the Now Platform includes hundreds of improvements that will help businesses adjust to the hybrid work age – changing business models, managing the employee tiredness problem, and growing automation and app development throughout the workplace.
ServiceNow helps organisations across industries and geographies manage the challenges and possibilities of a new world of work, with over 80% of Fortune 500 companies as customers. The Now Platform Rome release gives organisations the tools they need to quickly create agile work environments, deliver compelling customer and employee experiences, and accelerate innovation so they can thrive in a new economy, as the global economy expands at its fastest post-recession pace in 80 years.
“The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st-century business models,” said Chirantan “CJ” Desai, chief product and engineering officer at ServiceNow.
“Our customers need digital platforms that enable seamless, compelling employee and customer experiences in any environment, and help them stay agile, resilient, and productive. With our latest release, ServiceNow is work flowing solutions to help businesses navigate work moments that matter in a new economy,” added Chirantan.
New employee-focused solutions delivered via a unified employee experience platform, available with the Now Platform Rome release, enable employers to create simple, engaging employee experiences from anywhere, allowing employees to navigate work moments that matter with simplicity and confidence. The following are some of the new and improved solutions:
Digital transformation is no longer just a driver of growth and productivity in today’s increasingly difficult talent landscape. It is critical to assist employees in finding a better work-life balance in order to keep them creative, productive, and engaged.
“In the transition to hybrid work, organizations will be tasked with making the holistic employee experience efficient, frictionless, and collaborative, which will in turn spur engagement and productivity increases,” said Phil Carter, GVP and WW CIO Suite Tech Agenda Lead at IDC.
Further noted, “Simplifying the employee experience will be vital in achieving this, making sure employees have access to work solutions in one place, from anywhere, and in multiple ways. We anticipate that ServiceNow’s new solutions will offer more resources for employees in an effort to make their lives easier for a new era of work.”
Automation is speeding up across the enterprise as a result of the trend to hybrid work, which is exacerbated by growing talent shortages. Automation at scale will be critical for 21st-century firms to free up staff from boring duties and allow them to focus on projects that provide value to the company.
ServiceNow now offers strong new AI and automation features with the Now Platform Rome release, allowing IT employees to work smarter, simpler, and more efficiently from anywhere:
Today, every firm is a software business, with digital products and services reinventing and generating new business models. Employees and customers in the hybrid workplace require mobile access to important business software from anywhere.
ServiceNow is releasing Mobile App Builder, which allows developers to quickly build and configure engaging mobile apps for iOS and Android with a single intuitive interface, expanded functionality, and guided experiences to meet the needs of an increasingly mobile workforce.
Organizations must be able to grow service operations to meet increased consumer expectations and requirements while also providing customer care agents and teams with the information they need to answer customer requests promptly, from any location, and on a single platform.
The Now Platform Rome release aids organizations in any industry in quickly resolving issues and providing better customer experiences, resulting in increased customer happiness and loyalty.
The new Customer Service Playbooks: Focused Layout improves the user experience by allowing agents to quickly handle issues and focus on essential process activities and data that help them achieve better business results.
“Our organization continues to drive greater agility while simplifying and standardizing workflows across the globe to offer 350,000+ employees a central place to access everything they need. The significant increase in hybrid work has only accelerated the need to address complex business processes. Employee onboarding and return to the workplace are great examples of how the Now Platform is helping to transform our employee experience while providing tangible benefits,” said Stephen Mansfield, CIO Deloitte Americas.
And explained, “ServiceNow is enabling us to consolidate siloed employee systems and processes, transforming work into digital workflows and creating great experiences for our people and for our clients, ensuring they too are delivering personalized experiences and keeping their employees connected across the enterprise.”
“In the last few years, ServiceNow has become one of the main platforms to drive digital transformation and to consume digital processes at Mercedes-Benz,” said Mishel Podolskis, Head of the Mercedes-Benz ServiceNow Platform.
“The user experience of our employees is of central importance for a goal-oriented, efficient transformation. Employee Center will take us to a new level of evolution and allows employees a single view to consume a variety of company services,” added Mishel Podolskis.
“The new capabilities for monitoring our Instances Health have been instrumental in helping me identify discrepancies, issues and to enhance the awareness and how to follow ServiceNow best practices for our ServiceNow developers,” said Christian Ring, ServiceNow Technical Platform Architect at DnB Bank.
He further said, “A task that previously took hours and involved a large amount of manual work on my part is now an automated process and a part of our developers’ workflow. This enhances the quality for future implementations and strengthens our ServiceNow instances overall health. The Now Platform Rome release will give us additional opportunities to automate our development pipelines within ServiceNow, something that I’m very excited about.”
“At Kiwibank, our purpose is to make Kiwi better off. We live this by focusing on creating insanely simple experiences for both our customers and our own employees. This can be complex with disparate systems and manual processes,” said Nathan Hopkins, Product Manager, Digital& Technology at Kiwibank.
Also said, “We’re seeing significant value from the Now Platform as we continue to streamline, standardize and digitize processes across the organization, and are redistributing saved productivity minutes into higher-value activities daily with ServiceNow. We’re looking forward to ServiceNow’s continued investment in Playbooks and our future use of these, especially in Customer Service Management to help drive growth, increase productivity and strengthen business resilience.”
