Software AG introduces ChatGPT API Connector to use generative AI in business systems

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Software AG has launched a new ChatGPT API Connector for its integration platform. This will allow companies to integrate OpenAI’s new generative AI tool into their business processes, to enhance several functions including customer services.

Any business that has multi-stage and/or customer-relevant procedures, such as the phases of a retailer’s product fulfilment and delivery cycle, can use ChatGPT to assist with updating its audience. The time it takes for businesses in a variety of sectors, including retail, banking, and logistics, to deliver completely personalized updates, such as those that explain delays or other issues, can be drastically reduced. Because partners and customers want quicker and more effective access to goods and services, manufacturers are discovering that the digital experience is now a focus for them.

Traditionally, personalization in connected data and systems is restricted to a customer’s name and order specifics. However, ChatGPT introduces a more profound comprehension of the process’s status and offers the capability to automatically produce personalized updates through a combination of human and machine intervention, creating more empathetic responses than standard replies.

Dr Stefan Sigg, Chief Product Officer at Software AG said “ChatGPT has become a very hot topic and businesses are looking at how they can make the most of it. While there are seemingly endless possibilities, we’re happy to bring some very practical options to life right away. Companies that can move from generic communication to genuinely personalized messages will find that they can deliver a higher level of service to their customers.

At the same time, we have seen over the last year or two rapid acceleration in the levels of technical debt, the management of which can be helped with ChatGPT.”

Initiatives for digital transformation can be supported, and generative AI can help with the technical debt left in its aftermath. According to recent Software AG research, businesses spend 21% on average of their IT budgets on managing technical debt. The technical resources required to create digital transformation initiatives are the same as those required to pay off technical debt. Companies can free up precious developer time for the most fruitful, highest-value projects by determining where ChatGPT can contribute to tasks like legacy code conversion or process automation. These crucial initiatives can benefit from the use of generative AI.

All of these functions work best in a hybrid approach of people and technology, but ChatGPT significantly speeds up the time and resources needed.

Dr Stefan Sigg added “Companies are constantly looking for ways to differentiate themselves, especially in an era of continual disruption. Of course, the possibilities of ChatGPT extend way beyond these initial use cases. The most important thing is that there is a straightforward way for companies to get started. We’ve launched this new API Connector for so that organizations can begin to use Generative AI without having to spend lots of time and resource developing the integrations for it.”

The ChatGPT API Connector is available to try now for free. The ChatGPT API Connector uses the GPT-3/Codex/Content Filter API of OpenAI.


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