Salesforce Industries — new industry clouds built on the Customer 360 Platform

With their retail stores shuttered, communication service providers (CSPs) have pivoted to digital and mobile channels to serve their customers. Unable to meet their business customers face to face, sales reps have relied on cloud-based applications to automate quoting, contracts, ordering and fulfillment of new services and keep the wheels of commerce turning.

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Salesforce Field Service - TECHx

Salesforce announces the next-gen of Salesforce Field Service

By Mark Cattini, Senior Vice President – Field Service Management, Salesforce We are announcing the next generation of Salesforce Field Service, equipping teams across industries with AI-powered tools to deliver trusted, mission-critical field service. Built on a CRM, Salesforce Field Service includes new appointment scheduling and optimization capabilities, AI-driven guidance for dispatchers, asset performance insights […]

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