Freshworks unveils AI-powered customer service suite with Freddy AI Integration

Freshworks Inc. launches AI-driven Customer Service Suite, integrating chatbots, messaging, and ticket management for holistic support.

Samsung opens its first customer service plaza in Abu Dhabi

Samsung Gulf Electronics has unveiled its first-ever Customer Service Plaza and Lounge in Abu Dhabi, signaling a significant milestone in the company’s commitment to exceptional customer service.

‘It is imperative to understand your customers today’

Customers’ relationships with businesses are becoming increasingly impacted by questions of trust, values, and integrity as they navigate a rapidly changing world. In times of change, 89% of UAE respondents believe trust becomes more important.

Freshworks hosts first-ever UAE edition of its flagship customer event

Freshworks Inc., a software company that empowers the people who power businesses, hosted the first-ever UAE edition of its flagship customer roadshow, Global Jam, with great success.

Amazon Payment Services expands online payments acceptance in KSA with new partnership

Amazon Payment Services’ digital payment integration provides a safe and secure environment for receiving and processing client data. Cardholders with American Express can now shop items and services from Amazon Payment Services merchants and providers.