Shellie Vornhagen- Chief Experience Officer - Emplifi - social care customer service - customer care - techxmedia

How customer care has evolved and why it should be a top priority for brands

It’s important for brands to understand that customers do not only expect brands to offer social customer support through these channels, they also expect quick replies. According to Facebook for Business,76% of people who message a business do so for customer service or support. More than 150 million people message businesses through Instagram Direct every month.

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