The new Qualtrics Embedded Insights, which is now available in the ServiceNow Store, provides IT and customer service agents with a unified view of employee and customer experience as well as operational data, allowing them to make informed decisions and take immediate action to respond to employee and customer needs.
“What it means to truly know your customer has changed. Organizations need to deliver empathy at mass scale in every interaction to retain customers and drive growth in 2022,” said Michael Ramsey.
Well, this isn’t a story you see every day. Less […]