ServeU, a subsidiary of Union Properties and a provider of facilities management (FM) solutions in the UAE, has launched two B2B mobile applications for clients with residential and commercial properties. This move is consistent with the company’s digitalisation strategy, which aims to improve customer interaction and satisfaction, particularly in emergency situations.
The FM sector is undergoing a transformational period as a result of rapid technological advancements and the introduction of innovative mobile applications. ServeU has launched the first-of-its-kind B2B mobile applications for the FM sector, allowing for direct interactions with corporates and the submission of service requests in under a minute. The apps allow clients to reschedule planned maintenance at their leisure, which is directly reflected in the ServeU technician app.
These apps were specifically designed and developed in Dynamic 365 Field Service on Microsoft’s backend system to provide visibility of asset history, lifecycle, and planned maintenance, as well as tracking the breakdown of each asset.
Gary Reader, General Manager of ServeU, said: “The journey and progress of the facilities management industry in the past few years has been incredible. As the years go by, the boundaries of the FM sector have been expanding, and companies are constantly adapting to new and innovative technological advancements, meeting market expectations and revamping working practices to address future challenges. It has been crucial to adopt mobile and flexible methods to keep up the pace with the rapid technological developments in the industry.”
He added, “Our vision in the present digitalised FM ecosystem is to maintain our momentum and methods to address emergencies and problems faced by our clients. We are always exploring various avenues to upgrade and develop our solutions and services. This is the first time a B2B facilities management app has been introduced in the Middle East region and we are aiming at positioning this as a trendsetter. We are proud of achieving another notable milestone in our journey.”
Previously, ServeU created and released ‘ServeU Essentials,’ a B2C mobile application available on iOS and Android that allowed customers to make online reservations, process cashless payments, and manage subscriptions virtually.
ServeU has been developing and innovating its services to provide customers with effective, efficient, and 24-hour FM services, allowing the company to keep up with the ever-changing FM market.
