WSO2 named a Strong Performer by Forrester

News Desk -

WSO2, a digital transformation technology company, announced that it has been named a Strong Performer in Forrester Research, Inc.’s The Forrester Wave: Customer Identity and Access Management, Q4 2022 report1, which will be published on November 7, 2022. The findings of the report were based on a 22-criteria evaluation of the 15 software vendors identified by Forrester as the most significant customer identity and access management (CIAM) providers.

The Forrester Wave™: Customer Identity and Access Management, Q4 2022 report observed that, “More and more, a goal of CIAM is to support customer acquisition and retention through outstanding user experience and identity orchestration, while keeping these processes invisible to the end user. Vendors are responding to these requirements by exposing CIAM workflows and making self-services and authentication journeys more configurable and exposed as APIs.”

“We have invested extensively in empowering developers to create secure, personalized digital experiences with our highly extensible and flexible developer-first CIAM suite,” said Geethika Cooray, vice president and general manager of identity and access management at WSO2. “We are honored to be named a ‘Strong Performer’ in The Forrester Wave: Customer Identity and Access Management, Q4 2022 report. We view it as recognition of how our CIAM suite enables today’s digital businesses to compete for customer loyalty through experiences that are rich, meaningful, and built on trust.”

Evaluating WSO2’s CIAM Suite

WSO2 received 5.0, the highest rating possible, in five criteria of The Forrester Wave: Customer Identity and Access Management, Q4 2022 report’s Current Offering category: data orchestration, users and roles, customer IDV (identity verification and registration), authentication methods, and business systems integration. The report also gave WSO2 the highest possible scores in three Strategy criteria: market approach, innovation roadmap, and delivery model.

The Forrester Wave™: Customer Identity and Access Management, Q4 2022 report states, “WSO2 has invested in access management, identity management, administration, and identity verification to complement its traditional workflow-centric approach to business process mapping. In its strategy, the vendor shows a convincing market approach: tracking digital journeys on multiple channels, vertical accelerators, and regional hiring. Its spend on R&D is healthy, and its delivery model is strong at both on-premises and cloud-delivered CIAM solutions.”

Empowering Developers to Deliver Secure, Personalized Digital Experiences

WSO2’s CIAM Suite is a world-class, developer-focused solution that simplifies the process of developing unique and compelling digital experiences while reducing the risks that can stymie the success of a customer experience (CX) program. The uniquely extensible, API-driven, cloud native suite can federate, authenticate, and manage identities, bridge across heterogeneous identity protocols, and secure access to web and mobile applications as well as API-based endpoints. Furthermore, it supports the growing demand for CIAM to be extended beyond business-to-consumer (B2C) scenarios to support complex business-to-business (B2B) models.
WSO2’s CIAM Suite now consists of WSO2 Identity Server, WSO2 Private CIAM Cloud, and Asgardeo identity as a service (IDaaS). The suite now manages over 1 billion identities per year and is used by over 1,500 businesses and government organizations worldwide. For more information, go to https://wso2.com/ciam-suite.

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