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customer engagement

‘It is imperative to understand your customers today’

‘It is imperative to understand your customers today’

Customers' relationships with businesses are becoming increasingly impacted by questions of trust, values, and integrity as they navigate a rapidly…

October 7, 2022

Freshworks hosts first-ever UAE edition of its flagship customer event

Freshworks Inc., a software company that empowers the people who power businesses, hosted the first-ever UAE edition of its flagship…

October 7, 2022

5 ways modern contact-centre technologies can help customer satisfaction soar

The CX discussion was no longer a murmur. It was a roar, as demand surged, and disruptive new players joined…

October 8, 2022

Ramadan marks golden opportunity for mobile marketing and customer engagement

By analyzing data across 15 Middle Eastern countries from April 23 - May 23, 2020, Braze found that 30 day…

March 29, 2021