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customer experience

5 ways modern contact-centre technologies can help customer satisfaction soar

5 ways modern contact-centre technologies can help customer satisfaction soar

The CX discussion was no longer a murmur. It was a roar, as demand surged, and disruptive new players joined…

October 8, 2022

iSON Xperiences’ acquisition of Altron People Solutions drives growth in South Africa

However, in order to capitalise on this, the corporation realised that it needed to focus on more than simply organic…

October 8, 2022

How can businesses use AI to create better customer experiences?

Whether you're a startup, or a more established company looking to make your business more efficient, AI is something that…

October 8, 2022

Timbl Dubai based start-up turning tables in UAE

Timbl UAE start-up has conducted a successful proof-of-concept pilot with Social House in Dubai, demonstrating that its rapid payment solution…

October 8, 2022

Ericsson launches smarter networks that learn and improve

Automating certain basic and complex operations to enable zero-touch autonomous networking, which necessitates the use of advanced technologies such as…

October 8, 2022