Freshworks unveils AI-powered customer service suite with Freddy AI Integration

Freshworks Inc. launches AI-driven Customer Service Suite, integrating chatbots, messaging, and ticket management for holistic support.

Samsung opens its first customer service plaza in Abu Dhabi

Samsung Gulf Electronics has unveiled its first-ever Customer Service Plaza and Lounge in Abu Dhabi, signaling a significant milestone in the company’s commitment to exceptional customer service.

Thierry Nicault - Area Vice President - Middle East and North Africa - Customers - Salesforce - Digital Acceleration - Customer Support - UAE consumers - Techxmedia
‘It is imperative to understand your customers today’

Customers’ relationships with businesses are becoming increasingly impacted by questions of trust, values, and integrity as they navigate a rapidly changing world. In times of change, 89% of UAE respondents believe trust becomes more important.

Freshworks - flagship customer event - UAE edition - Techxmedia
Freshworks hosts first-ever UAE edition of its flagship customer event

Freshworks Inc., a software company that empowers the people who power businesses, hosted the first-ever UAE edition of its flagship customer roadshow, Global Jam, with great success.

Amazon-Services -online-Payment-acceptance-KSA -techxmedia
Amazon Payment Services expands online payments acceptance in KSA with new partnership

Amazon Payment Services’ digital payment integration provides a safe and secure environment for receiving and processing client data. Cardholders with American Express can now shop items and services from Amazon Payment Services merchants and providers.