Salesforce introduced the next generation of Service Cloud — technology to support changing customer service expectations and provide connected, personalized…
Seventy-two percent of data and analytics (D&A) leaders with digital initiatives are either leading or heavily involved in their organization’s…
Rising customer demands have reached employees already contending with new work environments and personal stressors. For many, work days are…
The global survey of 1,739 line of business (LoB) employees in organizations with at least 250 employees revealed only 37%…
Protecting consumer personal information is the top driver for deploying encryption in the Middle East region (67% of respondents), 13%…
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