Salesforce redefines Service Cloud to transform customer service from anywhere

Salesforce introduced the next generation of Service Cloud — technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform.

72% of Data & Analytics leaders are heavily involved in digital transformation initiatives

Seventy-two percent of data and analytics (D&A) leaders with digital initiatives are either leading or heavily involved in their organization’s digital transformation initiatives, according to Gartner, Inc.’s sixth annual Chief Data Officer (CDO) survey.

AI & Automation shaping the employee-to-customer relationship

Rising customer demands have reached employees already contending with new work environments and personal stressors. For many, work days are longer than they used to be.

MuleSoft highlights the digital transformation challenges for businesses

The global survey of 1,739 line of business (LoB) employees in organizations with at least 250 employees revealed only 37% of organizations definitely have the skills and technology to keep pace with digital projects during the COVID-19 pandemic.

Key findings from Entrust 2020 Middle East Encryption Trends Study

Protecting consumer personal information is the top driver for deploying encryption in the Middle East region (67% of respondents), 13% higher than the global average.