Salesforce, NVIDIA Partner to Transform AI Capabilities for Enterprises

Salesforce (NYSE: CRM) and NVIDIA have announced a strategic collaboration to bring advanced AI capabilities to the enterprise sector. This partnership will integrate NVIDIA’s powerful AI platform, which includes accelerated computing and AI software, with Salesforce’s leading CRM platform and Agentforce. The collaboration aims to enhance AI-driven workflows, boosting productivity and delivering more dynamic customer experiences through autonomous agents and interactive avatars.

By combining NVIDIA’s AI platform with Salesforce’s Agentforce, businesses will gain access to powerful predictive and generative AI tools. These tools will provide new insights and improved operational efficiency for teams across sales, service, marketing, and IT. Salesforce CEO Marc Benioff said, “Together with NVIDIA, we’re leading the third wave of the AI revolution — every Trailblazer can harness AI to its fullest potential.”

The collaboration between Salesforce and NVIDIA will enable businesses to accelerate AI platform performance and enhance model customization using NVIDIA’s NIM microservices and NeMo for model development. The integration will allow organizations to leverage Salesforce’s predictive and generative technologies with NVIDIA’s full-stack AI enterprise platform, resulting in faster AI processing, improved model throughput, and more effective interactions across industries.

AI agents created through this partnership will offer real-time solutions for a variety of use cases. For instance, they will efficiently manage customer inquiries during product recalls or service outages, offer real-time weather predictions for travel and logistics, and provide immediate customer support resolution through live avatar chats. This next-gen AI collaboration aims to significantly enhance customer satisfaction and operational efficiency.

The collaboration will also improve AI processing within Salesforce Data Cloud, which unifies structured and unstructured customer data in real time. With NVIDIA’s accelerated computing platform, businesses will benefit from optimized compute resources, leading to faster insights and improved AI performance.

In addition to these AI advancements, Salesforce and NVIDIA will collaborate on AI-powered avatars for more engaging customer and employee interactions. Using NVIDIA ACE and Agentforce, these avatars will deliver human-like experiences, transforming real-time sales coaching, event management, and employee training. By bringing together their technologies, Salesforce and NVIDIA are equipping businesses with the tools to harness AI’s full potential, transforming productivity and customer engagement.