6 November 2024, Wed |
6:01 AM
ServiceNow and Accenture have jointly unveiled a groundbreaking initiative known as AI Lighthouse, an innovative program aimed at expediting the development and integration of enterprise-level generative AI capabilities.
Building upon their existing strategic partnerships, ServiceNow, NVIDIA, and Accenture have come together to launch AI Lighthouse, an avant-garde endeavor intended to aid pioneering organizations across various sectors in conceiving, constructing, and executing novel generative AI applications.
The AI Lighthouse initiative synergizes the robust ServiceNow enterprise automation framework and engine with the cutting-edge AI supercomputing technology and software from NVIDIA, along with the AI transformation expertise of Accenture. This comprehensive amalgamation empowers clients to collaborate as co-designers in the creation of tailor-made generative AI large language models (LLMs) and solutions, propelling their businesses forward.
According to Bill McDermott, Chairman and CEO of ServiceNow, “This marks a transformative juncture for businesses to revolutionize their operational processes. ServiceNow, NVIDIA, and Accenture, in collaboration, are pioneering the preeminent blueprint for AI-driven enterprise innovation. The AI Lighthouse customer program is poised to stimulate groundbreaking concepts with substantial ‘return on intelligence’.”
Jensen Huang, Founder and CEO of NVIDIA, affirms, “Industries are in a race to incorporate generative AI tools into their operations at an unprecedented pace, surpassing prior technological shifts. NVIDIA, in partnership with ServiceNow and Accenture, aims to empower customers to lead their respective industries by deploying generative AI tools that harness their invaluable internal knowledge to metamorphose their day-to-day applications.”
Julie Sweet, Chair and CEO of Accenture, asserts, “Generative AI holds tremendous potential for enterprises, offering them the means to reinvent their workflows, fortify their services, differentiate themselves, and achieve heightened levels of performance. Our extended collaboration with ServiceNow and NVIDIA will leverage our combined experience, expertise, and insights to assist clients in devising robust, relevant, and responsible generative AI use cases, thus enabling them to swiftly realize the potential of this transformative technology.”
The AI Lighthouse program will manifest its potential for enterprise clients by:
– Streamlining laborious manual tasks for customer service professionals, providing overviews and insights to expedite problem-solving.
– Channeling cases towards self-service alternatives, empowering individuals, and delivering immersive experiences through natural language interactions.
– Automating content generation, encompassing intelligent search outcomes, work annotations, and knowledge base articles.
– Amplifying developer efficiency through intelligent code recommendations.
Since May, ServiceNow has introduced an array of potent generative AI capabilities specifically designed for the Now Platform. The company has collaborated with prominent entities in the pharmaceutical, financial services, manufacturing, and healthcare sectors to assess these capabilities in real-world enterprise settings. The AI Lighthouse Program is set to build upon this early progress, collaborating with a select group of customers to co-create, develop, and deploy fresh generative AI use cases within IT service management (ITSM), customer service management (CSM), and employee experience domains.
NVIDIA’s accelerated computing and software, including the NVIDIA DGX AI supercomputing series, NVIDIA DGX Cloud, and the NVIDIA NeMo LLM software, will provide the comprehensive computing stack for model training and optimization. ServiceNow will serve as the frontend workflow automation and intelligence platform, while Accenture’s profound industry knowledge and generative AI strategy, design, and delivery experience will bring these use cases to life for clients.
The ServiceNow platform automates workflows across the enterprise by seamlessly connecting disparate departments, systems, and processes, thereby enhancing productivity and enabling fluid work experiences. ServiceNow’s generative AI experience, Now Assist, embedded within the platform, facilitates intelligent automation, accelerates productivity by simplifying routine tasks, enhances agility, and transforms user interactions.
NVIDIA’s AI software and accelerated computing solutions furnish a robust platform for deploying generative AI across various industries. Enterprises can leverage tools like NeMo and NVIDIA frameworks, optimized inference engines, and APIs to infuse intelligence into generative AI applications, spanning domains such as drug discovery, intelligent chatbots, search algorithms, and summarization.
Drawing upon Accenture’s recently announced $3 billion investment in AI, this collaboration taps into the Accenture Center for Advanced AI, which has a profound focus on generative AI and large language models. Accenture will expedite the design and development of domain-specific LLMs and generative AI capabilities within the ServiceNow platform, thereby enhancing intelligence across functional and industry workflows. This extends from augmenting agent productivity and effectiveness through historical service summarization and recommended actions, to elevating the quality and speed of self-service through AI-driven virtual agents. Leveraging its extensive experience in aiding clients across diverse sectors harness the power of generative AI, combined with its proficiency in infrastructure and IT service operations across the cloud spectrum, Accenture aims to accelerate value creation across enterprises.
