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September 20, 2022

BitOasis manages increased customer service volume with Freshworks

Freshworks Inc., a software company that empowers the people who power businesses, announced that BitOasis, a cryptocurrency exchange giant, has implemented Freshworks solutions Freshdesk and Freshchat to help manage a large increase in customer queries due to the demand for information about digital currencies.
by News Desk | 2 min read
October 24, 2024

Freshworks AI Agent Resolves 45% of Support and 40% of IT Requests in Minutes

Freshworks Inc., a people-first AI service software company, has unveiled […]
by News Desk | 2 min read
June 27, 2024

Freshworks Launches New UAE Data Center to Enhance MEA Services

Freshworks Inc. (NASDAQ: FRSH) has launched a cutting-edge data center […]
by News Desk | 2 min read
December 4, 2023

Freshworks Appoints Mika Yamamoto as Chief Customer and Marketing Officer

Freshworks Inc., has officially named Mika Yamamoto as the Chief […]
by News Desk | 2 min read
September 11, 2023

Freshworks Appoints Johanna Jackman as Chief People Officer

Freshworks Inc. has announced the appointment of Johanna Jackman as its new Chief People Officer (CPO)
by News Desk | 2 min read
August 30, 2023

Commercial Bank of Dubai Digitizes Customer Service with Freshworks

Freshworks Inc. has recently announced that the Commercial Bank of Dubai (CBD), a prominent banking establishment in the UAE, has successfully integrated Freshdesk™ into its operations to elevate its customer service capabilities.
by News Desk | 2 min read
August 11, 2023

Freshworks unveils AI-powered customer service suite with Freddy AI Integration

Freshworks Inc. launches AI-driven Customer Service Suite, integrating chatbots, messaging, and ticket management for holistic support.
by News Desk | 2 min read
July 7, 2023

Freshworks boosts business efficiency with new AI enhancements

Freshworks Inc. has announced the introduction of new generative AI enhancements across its product lines, aiming to boost business efficiency.
by News Desk | 3 min read
March 23, 2023

Freshworks enhances customer support, sales, and marketing with AI for better efficiency and quality

Freshworks Inc. announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. 
by News Desk | 2 min read
February 21, 2023

Sandie Overtveld  hired by Freshworks as Senior Vice President for APJ & MEA

Freshworks Inc., announced the appointment of Sandie Overtveld as the Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets.
by News Desk | 2 min read