Alcatel-Lucent Enterprise introduces OmniPCX, a digital age communication platform

Alcatel-Lucent Enterprise has released Alcatel-Lucent OmniPCX® Enterprise Purple, a communications platform designed for the digital age.

Nicolas Brunel, EVP, Alcatel-Lucent Enterprise Communication Business Division, said: “OmniPCX Enterprise Purple is delivering on what’s essential to enterprises and public organizations to fully embrace the digital age. By providing an open platform designed for the new workplace and integration of real-time communications into their core business processes, they can fully leverage the power of the cloud.”

OmniPCX Enterprise Purple provides a revolutionary communication experience for businesses of all sizes, allowing them to design the future of work and the digital workplace that their employees and customers want. OmniPCX Enterprise Purple uses SIP as its foundation to provide all enterprise-grade communication features while maintaining the highest level of security.

Its openness enables real-time communications to be integrated into corporate processes, applications, and intelligent objects, reducing latency, improving business efficiency, and increasing customer happiness. OmniPCX Enterprise Purple is built to connect to the cloud, allowing businesses to embrace new models like a hybrid cloud while still leveraging their past investment.

OmniPCX Enterprise Purple includes a new line of professional desk phones designed for the digital office, including home and remote work. Furthermore, cloud-based collaboration solutions such as Alcatel-Lucent Rainbow UCaaS provide voice communications.

OmniPCX Enterprise Purple allows a state-of-the-art omnichannel experience for customer service teams and contact center businesses, based on the future hybrid cloud CCaaS solution that will help enterprises better engage with their consumers.

The announcement complements Alcatel-Lucent Enterprise’s communications product portfolio and is part of the company’s Digital Age Communications (DAC) strategy, which is built around three pillars:

• The digital workplace: Employees can work from anywhere (at the office, at home, or remotely) with cloud-based solutions that provide effective communications, collaboration, and customer service at any time and from any device.
• Communications as the catalyst for enterprise agility: Connecting everything (people, apps, and things) to improve traditional business interactions, speed decision-making, automate business processes, and detect incidents before they happen.
• Flexible cloud-model solutions and architecture: Organizations can choose the optimal way to assist their transformation in terms of budget, timescale, and objectives, from on-premises to a full cloud solution (private, public, or hybrid).

OmniPCX Enterprise Purple will be available through Alcatel-Lucent Enterprise’s worldwide network of resellers starting in October 2021.