DEWA Sees 11% Surge in Digital Transactions in First Half of 2024

Dubai Electricity and Water Authority (DEWA) has reported an 11% increase in digital transactions in the first half of 2024 compared to the same period in 2023. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, emphasized the organization’s commitment to the Dubai Digital Strategy and its goal to make Dubai the top digital city in the world. Al Tayer highlighted that DEWA leverages disruptive technologies from the Fourth Industrial Revolution to speed up digital transformation, enhance transaction efficiency, and boost stakeholder satisfaction.

In the first half of 2024, DEWA’s customers conducted over 6.7 million digital transactions, a significant rise from approximately 6 million in the first half of 2023. These transactions included over 1.1 million via DEWA’s website, over 2.2 million through DEWA’s smart app, and more than 3.3 million via various digital channels provided in collaboration with DEWA’s partners. DEWA’s advanced digital infrastructure has led to a 99.2% smart adoption rate for its services and the digital integration of more than 90 projects with 65 government and private organizations by the end of 2023.

Al Tayer attributed DEWA’s success to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence. This vision aims to transform Dubai Government into a fully smart model. DEWA has adopted the Services 360 Policy and the UAE Digital Government Strategy 2025 to ensure that all its services are seamless, proactive, and integrated, exceeding customer expectations. DEWA is committed to enhancing the customer experience through innovation, proactive strategies, and fostering integration with various entities and organizations to streamline the customer journey.

To provide innovative, secure, and hassle-free value-added services for all stakeholders, DEWA offers its services through multiple digital channels, including its website and smart app available on iOS, Android, and Huawei platforms. Additionally, DEWA provides several services through Rammas, its virtual employee powered by ChatGPT. Rammas is accessible through DEWA’s website, smart app, Facebook page, Google Home, robots, WhatsApp Business, and Amazon’s Alexa.