5 November 2024, Tue |
1:29 PM
Dubai Customs, one of the world’s leading customs administration departments, has accelerated its digital transformation agenda by implementing Dell Technologies’ suite of data protection solutions.
To meet the organization’s constantly changing data protection needs, Dubai Customs selected a combination of Dell’s next-generation data protection and backup solutions. The new solutions will allow Dubai Customs to save time and resources while also allowing employees to manage and use data insights to facilitate trade movement in Dubai while providing customer service.
“Dubai Customs’ keenness to develop its capabilities and provide the best services by using the latest advanced IT applications enabled the department to respond quickly to the challenges imposed by the pandemic and leverage integrated data protection,” said Younis Othman, Director of Information Technology Department at Dubai Customs.
“Dell Technologies data protection solutions and virtual desktop infrastructure technologies strengthen our capabilities in taking our valued services to ultimate levels of protection. This reinforces our role in serving Dubai and the wider national economy by providing services that enable users to improve their businesses in Dubai.”
“By advancing the automation process, simplifying our daily operations through smart infrastructure, and keeping pace with the latest technologies while ensuring the highest safety standards, we strengthen our role in keeping pace with Dubai’s continuous progress and smart city ambitions. With cost savings amounting to 1.816 million dirhams from 2019 until the first half of 2022, we’ve consolidated our high rank in customs administrations around the world, a result of increased efficiency in backup and recovery activities, and continuous development of our technology capabilities,” added Othman.
The Dell PowerProtect DP4400, an integrated appliance that provides backup, replication, recovery, and cloud readiness, is one of the technologies in use. Additionally, it provides comprehensive data protection with broad application ecosystem support, as well as seamless integration and automation across the entire protection stack. This makes scaling up to protect more physical and virtual machines with high efficiency simple and cost-effective. The solution also assists Dubai Customs in preventing end-user data loss, lowering operational costs, and enabling more than 2,500 users in 17 Dubai Customs centers to operate in a secure, hybrid environment.
Dubai Customs, as the region’s leading Customs administration and Dubai’s first government department, was among the first to embrace digitization to promote ease of doing business. According to Dubai Customs data, Dubai’s foreign trade totaled 100 million tons of goods worth AED 1.182 trillion in 2020, traded via air, sea, and land. These included direct, free zone, and customs warehouse trade as well as imports, exports, and re-exports through Dubai.
To deal with the Covid-19 pandemic, new ways of working were required, which required quick responses and transformation. Dubai Customs was able to adapt quickly due to the use of technology, such as a virtual computing environment, data protection solutions, and backup solutions from Dell, which were used to transfer users’ data from computers in the offices to remote devices via desktop virtualization, without the need for physical employee presence.
To facilitate global trade, a strong digital infrastructure is required, as well as a thorough understanding of the value of data. Its collection, storage, and analysis will be critical in ensuring the growth and longevity of the business.
Walid Yehia, Sr. Director and General Manager – UAE, at Dell Technologies said: “Dubai Customs’ digital transformation strategy is underpinned by a strong technology foundation that will help foster global trade and drive a new era of global connectivity. As part of our collaboration, we have developed an agile, software defined data protection platform that provides flexible data management and compliance across applications, while safeguarding critical data. As Dubai Customs drives its digitisation agenda forward, we are committed to providing cutting edge technologies that will help Dubai Customs achieve their goal of transforming Dubai into a global trading hub of the future.”
