e& UAE and UiPath Launch RPA Service for SMBs

UiPath (NYSE: PATH), an enterprise automation and AI-powered software company, has announced a strengthened partnership with e& UAE, the telecommunications arm of e&. This collaboration marks e& UAE as the first partner in the region to offer Robotic Process Automation (RPA) combined with AI as a managed service, hosted on its cloud infrastructure, aimed at supporting small and medium-sized businesses (SMBs).

“Our collaboration with UiPath demonstrates our commitment to empowering businesses of all sizes, including SMBs,” stated Hazem Gebili, Senior Vice President of Enterprise Service Solutions. “By integrating RPA with AI, we enable businesses to streamline operations, reduce manual errors, and enhance efficiency. This not only lowers operational costs but also allows businesses to focus on their core tasks, optimize resources, and drive higher productivity—all while accelerating their digital transformation.”

Esam Mahmoud, Senior Vice President of SMB, added, “Through our unique agreement with UiPath, we now have access to the latest AI-powered solutions, providing businesses with an affordable entry point to automate their processes. e& UAE’s RPA managed services are backed by a comprehensive team of RPA and AI professionals, simplifying the adoption process and allowing SMBs to benefit from automation regardless of their technical expertise or budget. This initiative empowers businesses to focus on growth and innovation while we manage the complexities of automation.”

Building on a successful partnership that began in 2018, e& UAE has extended its Enterprise License Agreement (ELA) with UiPath for another three years, further reinforcing its commitment to making automation more accessible.

By integrating AI with RPA, e& UAE plans to implement advanced solutions, including test automation, task mining, process mining, and document processing, across its internal operations as well.

“Our expanded partnership with e& UAE represents a significant step forward in our mission to accelerate human achievement through automation,” said Zakaria Haltout, Area Vice President for MEA at UiPath. “By combining e&’s extensive reach and infrastructure with UiPath’s cutting-edge automation technologies, we’re poised to drive unprecedented digital transformation in the region.”

This alliance establishes e& UAE as UiPath’s largest install base in the Middle East & Africa (MEA), with over 1,200 robots in production and nearly 1,000 automated processes.

The partnership is transforming how businesses, particularly SMBs, leverage automation. The launch of RPA as a managed service creates a powerful digital workforce that complements human strengths in creativity and decision-making by automating repetitive, error-prone tasks. This synergy between human talent and automation fosters efficiency, innovation, and sustainable growth.