IFS optimizes enterprise-wide workflow management with latest update of IFS assyst

IFS has released IFS assyst 11.4, and With this latest version, businesses will be able to embrace and apply workflow technologies more broadly inside their organizations. The business benefit will be achieved within weeks of adoption thanks to a single pricing model and a simpler deployment strategy.

“Digitizing processes and building effectiveness through workflows is a fundamental pillar of any company’s digital transformation journey. Achieving this across the entire enterprise has until now been complex and expensive, and therefore limited to the IT function,” said Martin Schirmer, President, IFS assyst.

He added, “With assyst 11.4, we have tackled some fundamental roadblocks from pricing to contracting and deployment – all of which will make it simpler and faster for an organization to scale up in the roll-out of the technology.”

“The release of IFS assyst 11.4 is the result of an incredible amount of hard work and investment from the IFS team over a short space of time,” continued Schirmer.

He also said, “IFS is customer-obsessed and with this release, we are staying true to our north star, bringing enhanced service capabilities to companies anytime, anywhere.”    

IFS assyst 11.4 will also provide a slew of new features that will make it easier for businesses to standardise, improve, and automate service management procedures. IFS honours a critical milestone in its aim to bring innovation and customer value to all of its clients, regardless of size, with this first release since acquiring Axios Systems in June 2021.

Companies must create great consumer and employee experiences as the digital imperative increases and becomes the backbone of business change. IFS assyst 11.4 focuses on secure and automated self-service, putting the employee experience at the heart of any digital transformation strategy from IT, HR, and finance, to facilities and beyond, by extending the benefits of IT Service Management (ITSM) to the wider enterprise, thus evolving into Enterprise Service Management.

Assyst has improved its omnichannel experience with this release, adding a mobile app for self-service and developing its chatbot.

This implies that employees can get the help they need no matter where they are on the job, allowing them to focus on more complex or urgent tasks.

Key capabilities of IFS assyst 11.4 include:

• Over 100 predefined service workflows for improved time to value
• Low code approach to defining & maintaining service workflows
• A consumer-standard user-interface, intuitive, and easy to navigate
• Simple cost-effective pricing for easy enterprise-wide deployment
• Integration with collaboration platforms like Microsoft Teams