Logitech’s cloud-based software expands to support users wherever they work

Logitech has announced a significant update to its Sync device management platform, which was designed to support the modern, hybrid workforce. Sync now supports personal collaboration devices such as webcams, headsets, and docking stations, allowing IT to manage conference rooms and workstations from a single cloud-based interface.

More than half of all global knowledge workers work remotely, and an overwhelming majority (83%) prefer a hybrid work arrangement in the future. While hybrid work is beneficial to employee satisfaction and productivity, it also presents a number of challenges for IT professionals, such as an increase in remote help tickets, the need to properly equip employees for remote collaboration, and a disconnect between in-office and remote device administration and maintenance.

With the evolution of work and how work is being done today, collaboration tools have allowed people to keep up with their productivity through remote working. However, while hundreds of millions of people are working from home, IT teams have limited visibility or are unable to access tech issues and troubleshoot them. These are serious productivity challenges that IT teams and the overall workforce face today as well, said Loubna Imenchal, Head of Video Collaboration at Logitech AMECA.”

“We provide a resolve to this issue with Logitech Sync. The device extends views of what is happening in the office or at home or anywhere and is a source of rich insights and analytics essential to keep organizations running.”

Logi Tune makes it simple for IT to enroll their entire fleet of workstations, while also providing IT with visibility into device status and allowing end users to personalize their Logitech webcams, headsets, and Logi Dock.

Sync simplifies IT operations significantly, alleviating some of the headaches associated with supporting distributed teams. IT managers can push firmware updates and enable new features to thousands of meeting rooms and millions of personal collaboration devices using a single web-based platform, reducing potential issues before they become trouble tickets and halt productivity. Sync works across the most popular cloud collaboration platforms, including Microsoft Teams, Zoom, and Google Meet, giving the IT team visibility across all of their devices, regardless of platform.

Sync also provides useful information, such as meeting room occupancy, to assist IT managers in making critical data-driven decisions. Analytics help businesses decide whether to redesign their office spaces to be more collaborative, shrink a large space to create a huddle room, or—for those facing empty hallways—give up their physical real estate entirely.

Pricing and Availability

Customers can access Sync’s new personal collaboration device management features as a free public beta globally. Through the Sync Portal, you can request early access to the phased rollout.